Posted by Tony Kovner
I recently read a great article in Harvard Business Review which proposed four steps in measuring success in the organization you work for. (To my knowledge, it is uncommon for many organizations, including health care organizations and schools of public administration, to follow these steps as part of standard practice):
– Define your governing objective.
– Develop a theory of cause and effect to assess presumed drivers of the objective. (the step that’s usually left out)
– Identify the specific activities to help achieve the governing objective.
– Evaluate your statistics (reevaluate the measures you are using to link employee activities with the governing objective (also lacking in practice).
I’m interested in learning more about organizations that carry out these steps well. Please share your thoughts.
Suggested reading: “The True Measure of Success” HBR by Michael J Maubossin, Harvard Business Review, October 2012 page 48.