John Donnellan

Adjunct Professor of Public And Health Administration, Director of EMPA-Nurse Leaders Program

(212) 998-7447
295 Lafayette Street - Rm 3029, New York, NY 10012
By appointment
John Donnellan

John Donnellan has a long association with Wagner, having received his MPA from the school in 1984 and serving as an adjunct faculty member since 2006.

Professor Donnellan recently retired from a forty year career in Federal Service, thirty-seven of which were spent serving veterans in the Department of Veterans Affairs.  In 1991 he was appointed as Director of the Manhattan VA Medical Center, and in 1999 he successfully integrated the Brooklyn, St. Albans (Queens) and Manhattan VA facilities into the newly formed VA New York Harbor Health Care System, providing a continuum of medical care to veterans in Manhattan, Brooklyn, Queens, and Staten Island.

Throughout his VA career Professor Donnellan served the Department of Veterans Affairs as a member of numerous national work groups and committees on VA Healthcare Policy.  He also chaired the NY/NJ Veterans Healthcare Network Council for Geriatrics and Extended Care Services. In that capacity, he worked to improve home and community based services for veterans with chronic and palliative care needs. Additionally, he served the larger federal community in New York City as a member and Chairperson of the New York Federal Executive Board.  For his leadership as a federal executive he was awarded the President's Distinguished Senior Executive Rank Award (1999) and the President's Meritorious Senior Executive Rank Award (1996, 2002, 2008). 

Professor Donnellan is a Fellow in the American College of Healthcare Executives. He has long been a preceptor for graduate students completing administrative residencies/fellowships in health care administration.  In 1998 he was recognized by Veterans Health Administration with the "Outstanding Preceptor Award" for his contributions to administrative residents and fellows and to VA's Graduate Healthcare Administration Training Program.  In 2001 he was recognized for his contributions to VA Nursing with the "Secretary of Veterans Affairs Award for Advancement of Nursing Programs."

At Wagner, Professor Donnellan teaches the Health Policy and Management Capstone, Health Services Management and Ethics in Healthcare Management.

Continuation of CAP-GP 3801.

As part of the core curriculum of the NYU Wagner Masters program, Capstone teams spend an academic year addressing challenges and identifying opportunities for a client organization or conducting research on a pressing social question. Wagner's Capstone program provides students with a centerpiece of their graduate experience whereby they are able to experience first-hand turning the theory of their studies into practice under the guidance of an experienced faculty member. Projects require students to get up-to-speed quickly on a specific content or issue area; enhance key process skills including project management and teamwork; and develop competency in gathering, analyzing, and reporting out on data. Capstone requires students to interweave their learning in all these areas, and to do so in real time, in an unpredictable, complex, real-world environment.

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Couples with CAP-GP 3802.

As part of the core curriculum of the NYU Wagner Masters program, Capstone teams spend an academic year addressing challenges and identifying opportunities for a client organization or conducting research on a pressing social question. Wagner's Capstone program provides students with a centerpiece of their graduate experience whereby they are able to experience first-hand turning the theory of their studies into practice under the guidance of an experienced faculty member. Projects require students to get up-to-speed quickly on a specific content or issue area; enhance key process skills including project management and teamwork; and develop competency in gathering, analyzing, and reporting out on data. Capstone requires students to interweave their learning in all these areas, and to do so in real time, in an unpredictable, complex, real-world environment.

Download Syllabus

Couples with CAP-GP.3891.

As part of the core curriculum of the NYU Wagner Masters program, Capstone teams spend an academic year addressing challenges and identifying opportunities for a client organization or conducting research on a pressing social question. Wagner's Capstone program provides students with a centerpiece of their graduate experience whereby they are able to experience first-hand turning the theory of their studies into practice under the guidance of an experienced faculty member. Projects require students to get up-to-speed quickly on a specific content or issue area; enhance key process skills including project management and teamwork; and develop competency in gathering, analyzing, and reporting out on data. Capstone requires students to interweave their learning in all these areas, and to do so in real time, in an unpredictable, complex, real-world environment.

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This course will explore the role of ethics in management leadership and organization success in today’s health care environment. Learning objectives include:

- Foster critical awareness of the student’s values and the underlying ethical issues
- Identify and enhance knowledge and skills to respond to specific ethics encountered in today’s environment
- Promote competence in moral reasoning and skill in applying basic ethics concepts, including identifying, analyzing, and resolving ethics conflicts
- Explore various ethical issues in health care management
- Describe ethics resources and tools

The course will focus on both recognizing and responding to contemporary ethical topics in health care management.

Class sessions will explore the application of moral
reasoning, based on various ethical theories to health care concerns encountered by healthcare administrators, policy makers and clinicians. The course will demonstrate the practical application of philosophy and specifically, moral reasoning to ethical conflicts in health care organizations. Emphasis will be on critical thinking, real-world
application, and decision-making in a professional environment.

Students should come to class prepared to participate in the discussion of major topics outlined for each course session. Each session will consist of faculty and student presentations, group discussion, and case studies. The course is of interest to all students, especially those pursuing careers in health care.

Download Syllabus

Couples with CAP-GP.3891.

As part of the core curriculum of the NYU Wagner Masters program, Capstone teams spend an academic year addressing challenges and identifying opportunities for a client organization or conducting research on a pressing social question. Wagner's Capstone program provides students with a centerpiece of their graduate experience whereby they are able to experience first-hand turning the theory of their studies into practice under the guidance of an experienced faculty member. Projects require students to get up-to-speed quickly on a specific content or issue area; enhance key process skills including project management and teamwork; and develop competency in gathering, analyzing, and reporting out on data. Capstone requires students to interweave their learning in all these areas, and to do so in real time, in an unpredictable, complex, real-world environment.

Download Syllabus

Only open to Executive MPA students. 

This course is designed to explore the complex organizational mechanisms that need to be in place for the delivery of world-class service. While many organizations understand the importance of service, the ability to consistently deliver on this service often eludes them. This is especially true in healthcare organizations.  Customer service is the end product, the outcome of a well-oiled machine that has the infrastructure, the staff, and the will to deliver on that service. It requires exquisite synergy among key organizational components: human resources - leveraging recruitment, selection, training, empowerment, coaching, recognition staff for service delivery; organization and systems design - implementation of an organizational structure that facilitates service delivery using customer-focused processes and systems; and the deliberate creation of a service culture that permeates all segments of the organization regardless of role, rank, or function in the organization.

This course will cover a broad range of service delivery topics including: defining service excellence, aligning core organizational and human resource systems for service delivery, seeing service from the customer’s perspective, improving systems and service, service failure and recovery, and benchmarking best practices in world class service organizations.

In addition to providing you with an understanding of current issues in service excellence, a second objective of this course is to develop your skills in applying these concepts. To do this, business cases, classroom exercises and assignments will provide individuals and groups an opportunity to practice analyzing and solving actual service problems. It is my intention that you leave the course with an expanded toolkit that can be applied to your work contexts as well as being better informed about organizational dynamics that impact customer service.

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Continuation of CAP-GP.3890.

As part of the core curriculum of the NYU Wagner Masters program, Capstone teams spend an academic year addressing challenges and identifying opportunities for a client organization or conducting research on a pressing social question. Wagner's Capstone program provides students with a centerpiece of their graduate experience whereby they are able to experience first-hand turning the theory of their studies into practice under the guidance of an experienced faculty member. Projects require students to get up-to-speed quickly on a specific content or issue area; enhance key process skills including project management and teamwork; and develop competency in gathering, analyzing, and reporting out on data. Capstone requires students to interweave their learning in all these areas, and to do so in real time, in an unpredictable, complex, real-world environment.

Download Syllabus

This course is designed to study how to manage in and lead health care organizations (HCOs). Topics covered will include: the use of evidence-based management in health care, how health services are governed and organized, particularly in non-profit organizations, how performance control systems work in health care organizations, management of acute and chronic care delivery systems, and models of accountable health care systems.

Download Syllabus

Couples with CAP-GP.3891.

As part of the core curriculum of the NYU Wagner Masters program, Capstone teams spend an academic year addressing challenges and identifying opportunities for a client organization or conducting research on a pressing social question. Wagner's Capstone program provides students with a centerpiece of their graduate experience whereby they are able to experience first-hand turning the theory of their studies into practice under the guidance of an experienced faculty member. Projects require students to get up-to-speed quickly on a specific content or issue area; enhance key process skills including project management and teamwork; and develop competency in gathering, analyzing, and reporting out on data. Capstone requires students to interweave their learning in all these areas, and to do so in real time, in an unpredictable, complex, real-world environment.

Download Syllabus

This course is designed to study how to manage in and lead health care organizations (HCOs). Topics covered will include: the use of evidence-based management in health care, how health services are governed and organized, particularly in non-profit organizations, how performance control systems work in health care organizations, management of acute and chronic care delivery systems, and models of accountable health care systems.

Download Syllabus

This class will prepare the future nonprofit manager to lead a legally compliant and ethical organization. As regulators, public funders and private donors increasingly expect the organizations they support to operate with the highest standards, managers need to understand the risks and punishments for failing in this critical management function. This is especially true in the present climate where scandals in the public, nonprofit and for profit sectors have heightened awareness and expectations for transparent and competence management.

Using readings and case studies students will gain an understanding of the legal and regulatory environment of the nonprofit organization. They will learn how to design an agency corporate compliance program, write the policies and procedures of internalcontrols and the basics of risk management. Ethical behavior and creating an ethical corporate culture will be woven throughout the course content.

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2016

John Donnellan . The ethical basis for gender equality Healthcare Executive. 2016; 31(1):46-48

2013

Abstract

Ethical behavior is good for business in any organization. In healthcare, it results in better patient care, a more committed and satisfied staff, more efficient care delivery, and increased market share. But it requires leaders who have a broad view of the role that ethics programs--and an effective, sustained ethical culture--play. Ethical organizations have integrated and shared ethical values and practices, an effective ethics infrastructure, ongoing ethics education for staff at every level, ethical and morally courageous leaders, and a culture that is consistent with the organization's values. The mission, vision, and values statements of these organizations have been successfully translated into a set of shared values--a moral compass that guides behavior and decision making.

2009

Kovner, A.R. et al. . Health Services Management: A Book of Cases, 5th edition. Health Administration Press, Chicago.