Care Consultants: Improving Communication and Collaboration for the Allen Hospital and its Community

Client: New York­Presbyterian Hospital – Communication and Collaboration
Faculty: Anthony Kovner, Willie Manzano, Rosemary Sullivan
Team: Enrico Del Signore, Kim Flynn, Regina Madden, Mary Rose Mitchell, Megan Monahan, Ian Saludares
Year: 2011
The Capstone team was engaged by New York ­Presbyterian (NYP) to develop a strat­egy to improve communication and collab­oration at Allen Hospital. There are approximately 5,000 nursing home beds and a substantial elderly population in the local community surrounding Allen Hospital, and NYP wants to better coordi­nate the care of the geriatric patient in the hospital with the providers in the commu­nity. The team performed a literature review on communication among providers and continuity of care; researched health care reform and Accountable Care Organizations; conducted interviews with nurses, doctors, clerks, and patients; and observed the emergency room at Allen Hospital. In addition, the team reviewed the social work process and assessed the hospital website to determine whether it could better connect patients and providers. As a final deliverable, the Capstone team improved the initial visit data processing system and built a frame­work for participating in community activi­ties and linkages between outside organizations and the hospital. The team's final recommendations build awareness of community resources and empower patients and providers to remain informed and connected.