Developing Monitoring and Evaluation Tools

Client: Sauti Yetu Center for African Women and Families
Faculty: Ana Oliveira, Dennis Smith
Team: Angela Cheng, Andrea Cox, Nick Farrell, Emily Kluver, Liz Orum
Year: 2011
Sauti Yetu Center for African Women and Families is a small nonprofit organization dedicated to improving the lives of African immigrant women and their families in New York City. To support its ongoing growth, Sauti Yetu engaged a Capstone team to develop a monitoring and evalua­tion process for its Family Violence Prevention and Education Program. This program provides culturally competent case management, counseling services, and parenting classes to approximately 250 clients each year. The Capstone team conducted site visits, an administrative data review, qualitative interviews with staff and clients, and researched best practices to develop a program logic model, an endofservice client survey, and a qualitative interview assessment for Sauti Yetu's parenting classes. These tools will enable Sauti Yetu to more effectively capture the impact of its services, assess client satisfaction, and communicate with external stakeholders, including funders and other community partners.