FPWA Member Agency Survey and Evaluation

Client: Federation of Protestant Welfare Agencies
Faculty: Irwin Nesoff
Team: Melissa Leitman, Ryotaro Shimizu, Stefanie Tjaden, Tamara Tripp
Year: 2006
The Federation of Protestant Welfare Agencies promotes the social and economic well-being of greater New York’s most vulnerable by strengthening human service organizations and advocating for just policies. The Federation works with more than 200 member agencies, and the Capstone team conducted a comprehensive survey of them to better understand how they view the services FPWA provides and the organization as a whole. Through a series of accompanying interviews and focus groups, the team further explored member agency impressions of current and recommended services. The project’s findings and recommendations will help FPWA in making strategic decisions for the future.