Knowledge Management at the UNCDF

Client: United Nations Capital Development Fund
Faculty: Paul Smoke, David Winder
Team: Karina Catlin, Moschell Coffey, Chevelle Dixon, Polina Flahive, Haci Serif Nas
Year: 2010
The United Nations Capital Development Fund (UNCDF) contributes to the achievement of the Millennium Development Goals in Least Developed Countries through a variety of innovative approaches that include both local development and microfinance. UNCDF does not have a current Knowledge Management (KM) strategy to disseminate its knowledge throughout the world. The Capstone team worked with UNCDF to develop a KM culture map and formulate a best practices KM framework that promotes continual organizational learning and identifies innovative ways to disseminate knowledge. The team conducted extensive research to identify best practices, lessons learned, and relevant KM products and processes. Furthermore, the Capstone team assisted UNCDF with developing a survey and interviewing some of the organization's key staff to analyze current KM practices and identify gaps. With the completion of the data analysis, the Capstone team produced a report comprised of background information, findings, and recommendations for the immediate implementation of a UNCDF KM strategy.