Managed Care Plan Performance Model

Client: Weill Cornell Physician Organization
Faculty: Roger Kropf and Robert Jacobs
Team: John Barfield, Grace Hei-Yan Wun, Neil Silver
Year: 2003
The Capstone team developed a decision-making model for the Weill Cornell IPA and Physician Organization to assess the value of contracted managed care plans based on a variety of selected performance measures. The model is intended to benchmark plan performance, identify preferred plans, aid in decision making regarding physician participation, and serve as leverage during contract re-negotiations with managed care organizations. The team developed and administered surveys to obtain physician and staff judgments on plan performance.