Organizational Evaluation and Development of the Sihanouk Hospital Center of HOPE

Client: HOPE Worldwide
Faculty: Steven Schall
Team: Feby Eng, Jacqueline Rosenhek, Negin Farrah Shapourian, Sang Hyuck Yoon
Year: 2010
Committed to serving the poor and underserved, HOPE Worldwide is a nonprofit organization that has been managing the Sihanouk Hospital Center of HOPE (SHCH) in Cambodia since the hospital's inception in 1996. SHCH provides free health care services, clinical training to health care professionals, and has served over one million patients thus far. Due to the lack of sustainable funding streams, the organization has faced challenges with its organizational development and with achieving successful global awareness of its health care delivery model. HOPE Worldwide sought to identify ways in which SHCH could improve its visibility and expand its services. To address these issues, the Capstone team conducted a baseline organizational evaluation, which included assessing the awareness of the hospital, its quality, and potential to expand. Based on the findings, the team prepared a case study and an internal organizational report highlighting the organization's current standing and options for further development.