Performance Measures and Dashboard Development for Targeted Medical and Health Research Association Service Programs

Client: Medical and Health Research Association
Faculty: S.J. Avery and Susan Snyder Swift
Team: Adrienne Abbate, Larry Fricker, Chris Manning, Thobile Sibanda, Patrick Yap
Year: 2003
The Medical and Health Research Association of New York City (MHRA) is a large decentralized nonprofit organization providing diverse public health services to at-risk New Yorkers. The Capstone team was charged with identifying performance measures for four targeted MHRA programs and developing an executive dashboard tool to help track overall organizational performance. In partnership with MHRA staff, the team identified appropriate financial, quality, and operational indicators for the WIC Services and WIC Vendor Management programs, the Bushwick Bright Start program, and the Sudden Infant Death Project. These indicators were analyzed and tracked using dashboard performance management tools customized for each program. Finally, the Capstone team created an implementation guide to assist MHRA in developing indicators and dashboards for future programs.