Performance Measurement and Management for Public, Nonprofit, and Health Care Organizations

PADM-GP.2170, 3 points.

Semester: Spring, Fall


All public and not-for-profit organizations must assemble and report information on their performance. The need for performance measures goes beyond legal and regulatory requirements. To provide services effectively and efficiently, managers need information to make decisions. This course focuses on what performance measures are needed, how they should be created and what forms of communication are most effective.



Semester Instructor Syllabus Link
Spring 2016Patrick GermainSyllabus
Fall 2015Patrick GermainSyllabus
Fall 2014Patrick GermainSyllabus
Spring 2014Gordon J. CampbellSyllabus
Spring 2014Gordon J. CampbellSyllabus
Fall 2013Natalie PrivettSyllabus
Spring 2013Gordon J. CampbellSyllabus
Fall 2012Gordon J. CampbellSyllabus
Fall 2012Natalie PrivettSyllabus
Spring 2012Gordon J. CampbellSyllabus
Spring 2012Syllabus
Fall 2011Gordon J. CampbellSyllabus
Spring 2011Syllabus
Fall 2010Dennis C. SmithSyllabus
Fall 2009Dennis C. SmithSyllabus
Spring 2010Syllabus
Spring 2009Syllabus
Semester Instructor Evaluation Link
Spring 2015Gordon CampbellEvaluation
Spring 2015Gordon CampbellEvaluation
Fall 2014Natalie PrivettEvaluation
Fall 2014Patrick GermainEvaluation
Spring 2014Gordon CampbellEvaluation
Spring 2014Gordon J. CampbellEvaluation
Fall 2013Natalie PrivettEvaluation
Fall 2013Natalie PrivettEvaluation
Spring 2013Natalie PrivettEvaluation
Spring 2013Gordon J. CampbellEvaluation
Spring 2012Golden, MeganEvaluation
Spring 2012Campbell, GordonEvaluation
Puck with Street Sign

Coleman, Erica D

Weekly Schedule:
Wed - 4:55 pm to 6:35 pm

Session Dates:
09/06/2016 to 12/16/2016

Bldg:GCASL Room:279

Germain, Patrick

Weekly Schedule:
Wed - 6:45 pm to 8:25 pm

Session Dates:
09/06/2016 to 12/16/2016

Bldg:WAVE Room:367