The management of information in human service, criminal justice and public health interventions is fraught with complexity because of the diverse perspectives of stakeholder groups including clients, front-line workers and supervisors, measurers of performance and evaluators, executive leadership, funding agencies and software developers. This course will prepare students to understand and constructively mediate these challenges. Students will adopt a systems stance to critique different ways of construing the boundaries and nature of the service environment. The course critically examines common techniques including the system development life cycle, process modeling and logic modeling, their limitations and their practical (and unintended) consequences for decision-making about data and information systems; and it explores alternative approaches, including cybernetics, domain modeling and the ecosystems perspective, which can help organizations develop more effective, holistic and evolvable information systems.
|Spring 2014||Derek Coursen||Syllabus|