Introduction to Managing Public Service Organizations

UPADM-GP.103, 4 points.


This undergraduate course will provide students with the tools needed to diagnose and solve organizational problems, to influence the actions of individuals, teams, and organizations, and to lead high performing effective organizations. We will examine the key variables in the organization that must be managed including the organization’s planning systems, its culture, structure, people, and evaluation processes. Through a highly interactive approach, students will gain a theoretical and hands-on understanding of the critical components of managing and leading in organizations.

Our focus will be on both government and nonprofit organizations and how managing in these organizations is different from managing in the for- profit sector. For example, we will discuss public administration in the context of a democracy and the challenges of administrative leadership in an often highly charged political system. We’ll explore public personnel administration and Human Resource Development and discuss the government budgeting process. We’ll also review the nature of public policy and the relationship between policy decisions and program implementation. We will also discuss the nature of managing in nonprofit organizations and the challenges of being primarily a service provider. We’ll focus on the difficulties in evaluating and controlling service delivery, such as evaluating the impact of a mentoring program on a young man’s self-esteem. We’ll also discuss the unique challenges in obtaining resources through foundations and other funding sources.



Semester Instructor Syllabus Link
Spring 2014Monte KursSyllabus
Spring 2012Monte KursSyllabus
Spring 2009Sara GrantSyllabus
Spring 2010Sara GrantSyllabus
Spring 2011Monte KursSyllabus
Spring 2013Monte KursSyllabus
Fall 2012Monte KursSyllabus
Semester Instructor Evaluation Link
Fall 2014Monte KursEvaluation
Spring 2014Monte KursEvaluation
Fall 2013Monte KursEvaluation
Spring 2013Monte KursEvaluation
Spring 2012Kurs, MonteEvaluation
Spring 2012Kurs, MonteEvaluation
Puck with Street Sign

Kurs, Monte N

Weekly Schedule:
Tue Thu - 2:00 pm to 3:15 pm

Session Dates:
01/26/2015 to 05/11/2015

Bldg:GCASL Room:288