Ji Eun Chang is a doctoral student at the Wagner School of Public Service at New York University, where she studies public policy and management and the intersection of the two fields. She also works as a research assistant and teaching colleague at the university, through which she is involved in both qualitative and quantitative research. Prior to starting the program, she was a policy analyst at the District of Columbia Department of Human Services, where she tackled a number of operational issues ranging from human resource planning to performance evaluations. She was also an academic associate with Carnegie Mellon University, through which she worked on projects evaluating state-level programs in South Australia. Her other experience spans a variety of arenas in the nonprofit, media, private, and public sectors. Ji Eun holds an MS in public policy and management from Carnegie Mellon University and a BA in economics from the University of California at Berkeley.