Roger Kropf

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The Robert F. Wagner Graduate School of Public Service is home to research and policy centers, institutes, and initiatives that focus on solving urban problems and strengthening public policy and public service nationally and around the world.

The Financial Access Initiative (FAI) is a consortium of researchers at NYU, Yale, Harvard and IPA focused on finding answers to how financial sectors can better meet the needs of poor households.

Since its founding in 1994, the Furman Center for Real Estate and Urban Policy has become the leading academic research center in New York City devoted to the public policy aspects of land use, real estate development and housing.

The Institute for Civil Infrastructure Systems (ICIS) is a research and education center founded in January 1998, located at New York University's Robert F. Wagner Graduate School of Public Service, and directed by Professor Rae Zimmerman. ICIS promotes interdisciplinary approaches to planning, building, and managing the complex world of civil infrastructure systems to meet their social and environmental objectives.

A university-wide, multidisciplinary enterprise, the Institute for Education and Social Policy was founded by former Wagner Dean and NYU Executive Vice President Robert Berne, the Aaron Diamond Foundation's Norm Fruchter, and NYU Steinhardt School of Education Dean Ann Marcus. The Institute investigates urban education issues and studies the impact of public policy on students from poor, disadvantaged, urban communities.

New York University is proud to announce the establishment of the John Brademas Center for the Study of Congress at the Robert F. Wagner Graduate School of Public Service. The Center is named in honor of NYU President Emeritus and former Member of Congress, Dr. John Brademas.

The NYUAD Center for Global Public Service and Social Impact's mission is to advance international understanding and effective practice for strengthening the global public service as a driver of social impact in a constantly changing international environment. It is designed to support the entrepreneurial, effective and efficient production of public value by governments, nongovernmental organizations and private social ventures, by working through networks of scholars, opinion leaders and senior executives across the world.

Housed within the NYU Wagner Graduate School of Public Service, the Research Center for Leadership in Action (RCLA) creates collaborative learning environments that break down this isolation, foster needed connections and networks, and yield new and practical insights and strategies.

Established in 1996 at New York University's Robert F. Wagner Graduate School of Public Service, and named in September 2000 in recognition of a generous gift from civic leader Lewis Rudin, the Rudin Center for Transportation Policy & Management is currently led by Mitchell Moss.

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The purpose of the project is to create and convene an interdisciplinary network of thinkers and doers (the "Network") that could help with making the transition from closed-and-centralized to open-and-collaborative institutions of governance.

The Berman Jewish Policy Archive at NYU's Robert F. Wagner Graduate School of Public Service is a central address for Jewish communal and social policy, both on the web and in its home at NYU Wagner. Named for its principal funder, The Berman Foundation, BJPA's primary focus is on making the vast amount of policy-relevant material accessible and available to all those who seek it.

Global forces are dramatically changing the environments of children, youth and adults both in the United States and throughout the world. First- and second-generation immigrant children are on their way to becoming the majority of children in the U.S., bringing linguistic and cultural diversity to the institutions with which they come in contact.

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Capstone is learning in action. Part of the core curriculum of the MPA and MUP programs at NYU Wagner, the Capstone program combines critical learning with an opportunity to perform a public service.

The flexible and fluid world of public service requires a broad and transferable education. Housed in a school of public service, rather than a school of public policy or public affairs, the Master of Public Administration in Public and Nonprofit Management and Policy program at NYU Wagner educates professionals committed to public service in all sectors.

NYU Wagner's Health Policy and Management program has been recognized as one of the best in the country. Located in a school of public service rather than in a medical or public health school, our program crosses traditional boundaries, linking management, finance, and policy, and provides students with the cutting-edge concepts and skills needed to shape the future of health policy and management.

NYU Wagner's Master of Urban Planning program prepares students for the full set of challenges of today's cities, balancing development, community needs and social justice, provision of critical public services, sustainability and security.

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Date	Publication/Paper
2012	Roger Kropf, PhD, and Guy Scalzi, MBA 2012. *IT Governance in Hospitals and Health Systems.* 2012. View Report Abstract Without a governance structure, IT at many hospitals and healthcare systems is a haphazard endeavor that typically results in late, over-budget projects and, ultimately, disparate systems. IT Governance in Hospitals and Health Systems offers a practical “how to” in creating an information technology governance process that ensures the IT projects supporting a hospital or health systems’ strategy are completed on-time and on-budget. The authors define and describe IT governance as it is currently practiced in leading healthcare organizations, providing step-by-step guidance of the process so readers can replicate these best practices at their own hospital or health system. The book provides an overview of what IT governance is and why it is important to a healthcare organization. In addition, the book examines keys to IT governance success, as well as common mistakes to avoid; governance processes, workflows and project management; and the important roles that staff, a board of directors and committees play. Special features in the book include case studies from hospitals and health systems that have successfully developed an effective IT governance structure for their organization. 2012.
2011	Kropf, R. 2011. *Leveraging Technology to Educate New Healthcare IT Leaders.* Journal of Healthcare Infomation Management. Abstract The increasing need to educate healthcare IT leaders will require the use of other educational methods in addition to classroom instruction, seminars at conferences and webinars. The author has 12 years experience offering a "blended" course on healthcare IT for managers and clinicians in an MBA program. The course combines face-to-face classroom instruction with on-line discussion. This reduces the time away from work and travel required. But it has far greater benefits, including the development of a capacity to analyze situations and develop and defen solutions. Participants share knowledge and begin to grasp the differences in their environments that require attention. This method is compared with other teaching methods and its advantages are explained.
2009	Scalzi, G. & Kropf, R. 2009. *Service Level Agreements - A Tool for Negotiating and Sustaining Information Technology Performance.* Performance Improvement in Health Systems. Edited by Langabeer II, James R. Chicago: Healthcare Information and Management Systems Society (Chicago: HIMSS). HIMSS Abstract A comprehensive and concise guide to performance improvement in healthcare, Performance Improvement in Hospitals and Health Systems describes the management engineering principles focused on designing optimal management and information systems and processes. The book covers topics such as: Key terminology and concepts in PI Scope, value and management of performance improvement projects Developing and leading performance improvement departments Simulation methods in patient flow Understanding cost and quality relationships Six Sigma and Lean in healthcare Data mining methods for process improvment Integrating nursing/clinical staff with performance improvement Evaluation and selection criteria for projects Decision support systems Written for management engineers, performance improvement professionals, quality managers and internal consultants who use a combination of methods to improve systems and processes, this book has timely, practical and actionable information and valuable insights into improving the healthcare environment.
2008	Kropf, R. & Scalzi, G. 2008. *Effective Project Management Improves the Chances of IT Project Success.* Physician Executive, May/June 2008, 34:3.
	Kropf, R. 2008. *Information Management.* Health Care Delivery in the U.S., 9th Edition. Edited by Kovner, Anthony and James Knickman. Springer Publishing. View Book Abstract Thoroughly presents today's health care system, its administration and its dissemination.
2007	Kropf, R. & Scalzi, G. 2007. *How to Keep IT Projects Under Control.* Hospital and Health Networks Most Wired Magazine, September 19. View Publication Abstract When health care executives complain that information technology projects are late, over budget or fail to deliver the expected benefits, the underlying cause is likely to be the absence of a defined, uniform and enforced project management process implemented by staff trained in project management. A complex construction project wouldn't proceed without a qualified, experienced construction manager, but multimillion-dollar health IT projects often are implemented by staff without project management expertise. It also is common for CIOs to be responsible for dozens of current projects yet never receive comprehensive reports on their statuses. As a result, controlling staff resources and making tough decisions on changes in the timeline, scope and budget of projects becomes impossible. The need for accessible project status reports and an inventory of projects in order for the CIO to maintain control is obvious.
	Kropf, R. & Scalzi, G. 2007. *Making Information Technology Work.* Hospitals and Health Networks, September 11. View Publication Abstract To ensure that an information technology project is a success, health care leaders must first define the benefits, then manage the project and realize its benefits.
	Mohrmann, G., Schlusberg, C. & Kropf, R. 2007. *Demand Management in Healthcare IT: Controlling IT Demand to Meet Constrained IT Resource Supply.* Journal of Healthcare Information Management, Fall. View Publication Abstract From everyday support requests to large capital projects, the IT department's ability to meet demand is limited. Organizational and IT leaders need to proactively address this issue and do a better job of predicting when services will be needed and whether appropriate resources will be available. This article describes the common issues that healthcare IT departments face in the efficient delivery of services as a result of factors such as budget constraints, skill sets and project dependencies. Best practices for controlling demand are discussed, including resource allocation, governance processes and a graphical analysis of forecasted vs. actual thresholds. Using specific healthcare provider examples, the article intends to provide IT management with an approach to predicting and controlling resource demand.
	Kropf, R. & Scalzi, G. 2007. *Making Information Technology Work: Maximizing the Benefits for Health Care Organizations.* Health Forum/AHA Press, Chicago. View Book Abstract A book for senior executives, managers and clinicians that covers the "before, during and after" stages of a health care information technology (IT) project and provides guidance on how projects can be successfully managed. It shows readers how to assess IT project value before approval, monitor whether projects are on-time and on-budget, and measure performance after implementation. Case studies and effective project management tools and techniques help readers maximize project benefits.
2006	Mohrmann, G. & Kropf, R. 2006. *IT Management and Governance Systems and Their Emergence in Healthcare.* Journal of Healthcare Information Management, Winter. View Publication Abstract Today's healthcare IT departments are challenged with understanding the total service demand imposed by their user communities and how much of their limited resources are available to meet that demand.This challenge is being addressed through the use of new IT management and governance (IT-MG) systems.This software supports IT governance and project and portfolio management. IT-MG is a relatively new term to healthcare; it entails reviewing and managing demand for IT services from inception to completion through the application of IT resources. These systems help save time through automated reporting and quicker delivery of services; they save money by more effectively addressing resource needs on time and on budget.The systems also reduce the number of administrative tasks through process automation; increase customer satisfaction by communicating services and deliverables more quickly and accurately; and help executives make better and more informed decisions about priorities and expectations through reporting that was previously nonexistent.This article will explore IT-MG systems and present a case study of a hospital that rapidly implemented this type of system.
2005	Kropf, R. 2005. *Healthcare Information Systems.* In Kovner and Knickman, 8th Edition Health Care Delivery in the United States New York: Springer Publishers. Abstract How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care? Health Care Delivery in the United States, 8th Edition discusses these and other core issues in the field. Under the editorship of Dr. Kovner and with the addition of Dr. James Knickman, Senior VP of Evaluation, Robert Wood Johnson Foundation, leading thinkers and practitioners in the field examine how medical knowledge creates new healthcare services. Emerging and recurrent issues from wide perspectives of health policy and public health are also discussed.
	Kropf, R. 2005. *Information Management.* Health Care Delivery in the US (New York: Springer Publishing).
2002	Kropf, R. 2002. *How Shall We Meet Online? Choosing Between Video Conferencing And Online Meetings.* Journal of Healthcare Information Management, Fall. View publication Abstract Collaborating online can be accomplished with several tools, including e-mail, videoconferencing, online presentations, virtual offices, instant messaging, and bulletin boards or forums. Among their benefits are reducing travel time and expense, effectively organizing and disseminating knowledge, and increasing physician satisfaction by reducing required meeting time.
2001	Kropf, R. 2001. *After E-Mail: New Internet Tools That Can Save Time and Improve Your Performance.* YBK Publishers, New York. Abstract E-mail is wonderful. It's made communicating immeasurably easier. But it can't do everything, and it can be frustrating. What comes after e-mail? After E-Mail shows you new or upgraded tools that can save you time and improve your performance. Some are even free. Most you can use right away, without asking your organization to make changes in computers or software. Finding time to learn even simple new software can be hard. After E-Mail helps you decide which tools to pick up first. This book is aimed at the individual trying to decide what comes next in using communication tools on the Internet. Managers and organizations with specific business objectives requiring intense levels of communication will find this book particularly useful. The focus of this book is the individual looking for a product that can help them improve performance without waiting for the roll-out of applications across an entire company.
1998	Kropf, R. 1998. *Which Technology for Distance Learning?* Connect: Academic Computing and Networking at NYU, summer. View Publication Abstract I believe there is too little discussion of which mix of technologies to use in courses where students and faculty work at some distance from each other. The debates I have read focus on whether such "distance learning" can really produce the same outcomes as face-to-face learning in the classroom. Often the comparison is to courses that use a single technology such as interactive television.
1997	Kropf, R. 1997. *Les Trois Freins à l’Expansion des PSN (Three Brakes on the Expansion of Provider Sponsored Networks).* Filières & Réseaux , Paris, Numéro 2 - Février.
1995	Kropf, R. 1995. *Planning for Health Services.* in Health Services Delivery in the United States, Anthony Kovner (ed.), 5th Edition, New York: Springer. Abstract Thoroughly presents today's health care system, its administration and its dissemination.

Without a governance structure, IT at many hospitals and healthcare systems is a haphazard endeavor that typically results in late, over-budget projects and, ultimately, disparate systems. IT Governance in Hospitals and Health Systems offers a practical “how to” in creating an information technology governance process that ensures the IT projects supporting a hospital or health systems’ strategy are completed on-time and on-budget. The authors define and describe IT governance as it is currently practiced in leading healthcare organizations, providing step-by-step guidance of the process so readers can replicate these best practices at their own hospital or health system. The book provides an overview of what IT governance is and why it is important to a healthcare organization. In addition, the book examines keys to IT governance success, as well as common mistakes to avoid; governance processes, workflows and project management; and the important roles that staff, a board of directors and committees play. Special features in the book include case studies from hospitals and health systems that have successfully developed an effective IT governance structure for their organization. 2012.

The increasing need to educate healthcare IT leaders will require the use of other educational methods in addition to classroom instruction, seminars at conferences and webinars. The author has 12 years experience offering a "blended" course on healthcare IT for managers and clinicians in an MBA program. The course combines face-to-face classroom instruction with on-line discussion. This reduces the time away from work and travel required. But it has far greater benefits, including the development of a capacity to analyze situations and develop and defen solutions. Participants share knowledge and begin to grasp the differences in their environments that require attention. This method is compared with other teaching methods and its advantages are explained.

A comprehensive and concise guide to performance improvement in healthcare, Performance Improvement in Hospitals and Health Systems describes the management engineering principles focused on designing optimal management and information systems and processes. The book covers topics such as:

Key terminology and concepts in PI
Scope, value and management of performance improvement projects
Developing and leading performance improvement departments
Simulation methods in patient flow
Understanding cost and quality relationships
Six Sigma and Lean in healthcare
Data mining methods for process improvment
Integrating nursing/clinical staff with performance improvement
Evaluation and selection criteria for projects
Decision support systems

Written for management engineers, performance improvement professionals, quality managers and internal consultants who use a combination of methods to improve systems and processes, this book has timely, practical and actionable information and valuable insights into improving the healthcare environment.

Roger Kropf
Professor of Health Management

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