The heart of NYU Wagner's programs is our faculty. An amalgam of full-time, clinical/research/visiting, and adjunct professors, they are outstanding teachers, expert researchers and committed practitioners.
Without a governance structure, IT at many hospitals and healthcare systems is a haphazard endeavor that typically results in late, over-budget projects and, ultimately, disparate systems. IT Governance in Hospitals and Health Systems offers a practical “how to” in creating an information technology governance process that ensures the IT projects supporting a hospital or health systems’ strategy are completed on-time and on-budget. The authors define and describe IT governance as it is currently practiced in leading healthcare organizations, providing step-by-step guidance of the process so readers can replicate these best practices at their own hospital or health system. The book provides an overview of what IT governance is and why it is important to a healthcare organization. In addition, the book examines keys to IT governance success, as well as common mistakes to avoid; governance processes, workflows and project management; and the important roles that staff, a board of directors and committees play. Special features in the book include case studies from hospitals and health systems that have successfully developed an effective IT governance structure for their organization. 2012.
Kropf, R. 2011. Leveraging Technology to Educate New Healthcare IT Leaders. Journal of Healthcare Infomation Management.
The increasing need to educate healthcare IT leaders will require the use of other educational methods in addition to classroom instruction, seminars at conferences and webinars. The author has 12 years experience offering a "blended" course on healthcare IT for managers and clinicians in an MBA program. The course combines face-to-face classroom instruction with on-line discussion. This reduces the time away from work and travel required. But it has far greater benefits, including the development of a capacity to analyze situations and develop and defen solutions. Participants share knowledge and begin to grasp the differences in their environments that require attention. This method is compared with other teaching methods and its advantages are explained.
Scalzi, G. & Kropf, R. 2009. Service Level Agreements - A Tool for Negotiating and Sustaining
Information Technology Performance. Performance Improvement in Health Systems. Edited by Langabeer II, James R. Chicago: Healthcare Information and Management Systems Society (Chicago: HIMSS).
A comprehensive and concise guide to performance improvement in healthcare, Performance Improvement in Hospitals and Health Systems describes the management engineering principles focused on designing optimal management and information systems and processes. The book covers topics such as:
Written for management engineers, performance improvement professionals, quality managers and internal consultants who use a combination of methods to improve systems and processes, this book has timely, practical and actionable information and valuable insights into improving the healthcare environment.
Kropf, R. & Scalzi, G. 2008. Effective Project Management Improves the Chances of IT Project Success. Physician Executive, May/June 2008, 34:3.
Thoroughly presents today's health care system, its administration and its dissemination.
When health care executives complain that information technology projects are late, over budget or fail to deliver the expected benefits, the underlying cause is likely to be the absence of a defined, uniform and enforced project management process implemented by staff trained in project management. A complex construction project wouldn't proceed without a qualified, experienced construction manager, but multimillion-dollar health IT projects often are implemented by staff without project management expertise. It also is common for CIOs to be responsible for dozens of current projects yet never receive comprehensive reports on their statuses. As a result, controlling staff resources and making tough decisions on changes in the timeline, scope and budget of projects becomes impossible. The need for accessible project status reports and an inventory of projects in order for the CIO to maintain control is obvious.
To ensure that an information technology project is a success, health care leaders must first define the benefits, then manage the project and realize its benefits.
Mohrmann, G., Schlusberg, C. & Kropf, R. 2007. Demand Management in Healthcare IT: Controlling IT Demand to Meet Constrained IT Resource Supply. Journal of Healthcare Information Management, Fall.
From everyday support requests to large capital projects, the IT department's ability to meet demand is limited. Organizational and IT leaders need to proactively address this issue and do a better job of predicting when services will be needed and whether appropriate resources will be available. This article describes the common issues that healthcare IT departments face in the efficient delivery of services as a result of factors such as budget constraints, skill sets and project dependencies. Best practices for controlling demand are discussed, including resource allocation, governance processes and a graphical analysis of forecasted vs. actual thresholds. Using specific healthcare provider examples, the article intends to provide IT management with an approach to predicting and controlling resource demand.
A book for senior executives, managers and clinicians that covers the "before, during and after" stages of a health care information technology (IT) project and provides guidance on how projects can be successfully managed. It shows readers how to assess IT project value before approval, monitor whether projects are on-time and on-budget, and measure performance after implementation. Case studies and effective project management tools and techniques help readers maximize project benefits.
Today's healthcare IT departments are challenged with understanding the total service demand imposed by their user communities and how much of their limited resources are available to meet that demand.This challenge is being addressed through the use of new IT management and governance (IT-MG) systems.This software supports IT governance and project and portfolio management. IT-MG is a relatively new term to healthcare; it entails reviewing and managing demand for IT services from inception to completion through the application of IT resources. These systems help save time through automated reporting and quicker delivery of services; they save money by more effectively addressing resource needs
Kropf, R. 2005. Healthcare Information Systems. In Kovner and Knickman, 8th Edition Health Care Delivery in the United States New York: Springer Publishers.
How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care?
Health Care Delivery in the United States, 8th Edition discusses these and other core issues in the field. Under the editorship of Dr. Kovner and with the addition of Dr. James Knickman, Senior VP of Evaluation, Robert Wood Johnson Foundation, leading thinkers and practitioners in the field examine how medical knowledge creates new healthcare services. Emerging and recurrent issues from wide perspectives of health policy and public health are also discussed.
Kropf, R. 2005. Information Management. Health Care Delivery in the US (New York: Springer Publishing).
Collaborating online can be accomplished with several tools, including e-mail, videoconferencing, online presentations, virtual offices, instant messaging, and bulletin boards or forums. Among their benefits are reducing travel time and expense, effectively organizing and disseminating knowledge, and increasing physician satisfaction by reducing required meeting time.
Kropf, R. 2001. After E-Mail: New Internet Tools That Can Save Time and Improve Your Performance. YBK Publishers, New York.
E-mail is wonderful. It's made communicating immeasurably easier. But it can't do everything, and it can be frustrating. What comes after e-mail?
After E-Mail shows you new or upgraded tools that can save you time and improve your performance. Some are even free. Most you can use right away, without asking your organization to make changes in computers or software.
Finding time to learn even simple new software can be hard. After E-Mail helps you decide which tools to pick up first.
This book is aimed at the individual trying to decide what comes next in using communication tools on the Internet. Managers and organizations with specific business objectives requiring intense levels of communication will find this book particularly useful.
The focus of this book is the individual looking for a product that can help them improve performance without waiting for the roll-out of applications across an entire company.
I believe there is too little discussion of which mix of technologies to use in courses where students and faculty work at some distance from each other. The debates I have read focus on whether such "distance learning" can really produce the same outcomes as face-to-face learning in the classroom. Often the comparison is to courses that use a single technology such as interactive television.
Kropf, R. 1997. Les Trois Freins à l’Expansion des PSN (Three Brakes on the Expansion of Provider Sponsored Networks). Filières & Réseaux , Paris, Numéro 2 - Février.
Kropf, R. 1995. Planning for Health Services. in Health Services Delivery in the United States, Anthony Kovner (ed.), 5th Edition, New York: Springer.
Thoroughly presents today's health care system, its administration and its dissemination.