Management

Diversity

Diversity
Jack Rabin (ed). Encyclopedia of Public Administration and Public Policy, Marcel Decker: New York,

Ospina, S.
01/01/2003

Public agencies have the mandate to consider the plurality of values, concerns and voices of the larger population in their work, as well as to include a wide variety of citizens in their workforce. When diversity is pursued as an organizational objective, more efficient management and the democratic values of responsiveness and representation in public administration are both said to be better achieved.

Effect of Communications Training on Medical Student Performance

Effect of Communications Training on Medical Student Performance
Journal of the American Medical Association, 290 , pp. 1157-1165. [and editorial comment, pp. 1210-1212.]

Yedidia, M.J., Gillespie, C.C., Kachur, E., Schwartz, M.D., Ockene, J., Chepaitis, A.E…. & Lipkin, M.
01/01/2003

Although physicians' communication skills have been found to be related to clinical outcomes and patient satisfaction, teaching of communication skills has not been fully integrated into many medical school curricula or adequately evaluated with large-scale controlled trials. This study concluded that communications curricula using an established educational model significantly improved third-year students' overall communications competence as well as their skills in relationship building, organization and time management, patient assessment, and negotiation and shared decision making-tasks that are important to positive patient outcomes.

Enacting Labor Management Cooperation: New Competencies for the New Times

Enacting Labor Management Cooperation: New Competencies for the New Times
in Jonathan Brock and David B. Lipsky (ed.) Going Public: The Role of Labor-Management Relations in Delivering Quality Government Services. Champaign, Illinois: Industrial Relations Research Association. 2003, pp. 137-170.

Ospina, S. & Yaroni, A.
01/01/2003

The public sector currently employs around 40 percent of all union members in the United States. Pressures for cost-effective and quality government services have placed new demands on the labor-management relationship. A fluctuating set of expectations about the appropriate responsibilities of government and a shifting political culture are severely testing the ability of the public sector to meet demands for increased accountability and expanded services. Especially in an age of knowledge workers, the traditional division between labor and management regarding leadership and work may no longer be viable. Going Public examines the forces affecting labor and management and the prospects for adopting service-oriented cooperative relationships as a key strategy for meeting the expanded demands on the public sector.

Evaluación de Resultados para una Gestión Pública Moderna y Democrática. Experiencias Latinoamericanas (Outcome Evaluation for a Modern and Democratic Public Management: Latin American Experiences)

Evaluación de Resultados para una Gestión Pública Moderna y Democrática. Experiencias Latinoamericanas (Outcome Evaluation for a Modern and Democratic Public Management: Latin American Experiences)
Venezuela: CLAD - Editorial Texto, C.A.

Cunill, N. & Ospina, S.
01/01/2003

 

Evidence-Based Trends: A Course in Health Services Management

Evidence-Based Trends: A Course in Health Services Management
Journal of Health Administration Education, Vol. 20, No. 4, pages 235-242.

Kovner, A.R.
01/01/2003

This article traces the development of a course in health services management over 40 years and presents the course within a context of teaching evidence-based management. One emphasis of the course is on teaching through storytelling--students developing learning capability to listen to what each stakeholder has to say, and then figuring what to do about it. Students share evidence from the professor's own work experience, the student's own work experience, peer-reviewed published articles, and case studies.

From Power to Action

From Power to Action
Journal of Personality and Social Psychology, Vol. 85, No. 3, pp. 453-466.

Galinsky, A.D., Gruenfeld, D.H. & Magee, J.C.
01/01/2003

In the present research, the authors examined the effect of a message recipient's power on attitude change and introduced a new mechanism by which power can affect social judgment. In line with prior research that suggested a link between power and approach tendencies, the authors hypothesized that having power increases confidence relative to being powerless. After demonstrating this link in Experiment 1, in 4 additional studies, they examined the role of power in persuasion as a function of when power is infused into the persuasion process. On the basis of the idea that power validates whatever mental content is accessible, they hypothesized that power would have different effects on persuasion depending on when power was induced. Specifically, the authors predicted that making people feel powerful prior to a message would validate their existing views and thus reduce the perceived need to attend to subsequent information. However, it was hypothesized that inducing power after a message has been processed would validate one's recently generated thoughts and thus influence the extent to which people rely upon their thoughts in determining their attitudes.

ITS Challenges for the Tri-State Metro Region

ITS Challenges for the Tri-State Metro Region
New York Transportation Journal, Winter 2003, Vol. 6, No. 2.

de Cerreño, A.L.C.
01/01/2003

Intelligent transportation systems (ITS) have gone beyond futuristic ideals and are becoming mainstream tools for managing highway and transit systems, as well as for providing information to the public. ITS has shown itself to be a cost-effective means for making best use of the current transportation system in an environment where the ability to expand capacity has become increasingly more difficult and expensive. There are several projects already in place at the regional level (e.g. E-ZPass, Transcom's IRVIN system, and MetroCard) and at the local level (e.g. sub-area traffic management centers and transit system real-time train information systems). More major ITS systems are expected in the next few years.

Management Matters: Strengthening the Research Base to Help Improve Performance of Safety Net Providers

Management Matters: Strengthening the Research Base to Help Improve Performance of Safety Net Providers
Health Care Management Review, Volume 28, Number 4, pages 323-334.

Billings, J.
01/01/2003

It is becoming increasingly apparent that some disparities in health outcomes for vulnerable populations relate to performance of providers. Based on analysis of Medicaid claims records, large differences in performance among primary care providers are documented for New York City patients, suggesting the need for better evidence in making management decisions.

Managing UNCIVPOL: The Potential of Performance Management in International Public Services

Managing UNCIVPOL: The Potential of Performance Management in International Public Services
in Dijkzeul, D. and Beigbeder, Y (eds.), Rethinking International Organizations: Pathologies and Promise. Oxford/New York: Berghahn Books,

Smith, D.C.
01/01/2003

The management of international organizations is attracting growing attention. Most of this attention is highly critical of both the UN system and International NGOs. Sometimes, this criticism lacks depth or reflects insufficient understanding of these organizations, or is based on narrow, and sometimes biased, internal political concerns of a particular country. International relations theory has insufficiently studied the type of linkages that these organizations provide between international decision-making and Northern fundraising on the one hand, and practical action in the South on the other. As a result, current theory too rarely focuses on the inner functioning of these organizations and is unable to explain the deficiencies and negative outcomes of their work. While the authors identify and describe the pathologies of international organizations in, for example, international diplomacy, fundraising, and implementation, they also stress positive elements, such as their intermediary role. The latter form the basis for more efficient and effective policies and action that, in addition to some recent political trends also described in this volume, hold hope for a stronger functioning of these organizations in the future.

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