NEXT GENERATION 311: NYC'S GROUNDBREAKING SERVICE EVOLVES
New York City’s groundbreaking 311 citizen service center celebrates its 10th anniversary this month. Initially conceived of as an easy way to reach any City agency by phone, 311 has evolved to include online capabilities and a performance management component. It has transformed how constituents interact with the City and how City leaders manage their agencies. A by-invitation-only briefing for City officials on April 9 will examine what role 311 plays now and should play in the future amid rapidly evolving technologies.
Panelists for this Leading Large Scale Change briefing sponsored by Accenture and RCLA will include: New York City Deputy Mayor for Operations Cas Holloway as well as Chief Digital Officer Rachel (Sterne) Haot and Chief Analytics Officer Michael Flowers, both the first ever to hold these posts.
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AMBITIOUS GOVERNMENT CHANGE INITIATIVE OFFERS LEADERSHIP INSIGHTS
RCLA Visiting Fellow Henk de Jong recently chaired an audit for the City of Utrecht in the Netherlands to evaluate the midway progress of a major organizational change effort to cut costs while making government leaner, more agile and customer oriented. The audit findings offer leadership insights that can be applied to restructuring and efficiency efforts across the highly visible world of government and beyond.
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NEWARK MAYORAL CANDIDATE TALKS CANDIDLY WITH EMERGING LEADERS ABOUT HIS CAREER
Newark Council Member Ras J. Baraka, who announced on February 27 that he is running for Mayor of Newark, spoke at an intimate, off-the-record event with the Fellowship for Emerging Leaders in Public Service on March 6. Mr. Baraka has long held dual roles as a political figure and the principal of Central High School, and talked with the fellows about his family, history of activism, hopes for the future, and public service career.
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RCLA WELCOMES VISITING FELLOW LAURA CALLANAN
RCLA is thrilled to announce that Laura Callanan is joining the Center as a visiting fellow. She brings a wealth of cross-sector experience and expertise in social innovation, including working most recently for McKinsey & Company’s Social Sector Office. Previously, Laura has held roles as a consultant with The Synergos Institute and E-Line Ventures, an investment fund focused on video games with social impact; a senior adviser at the United Nations Development Program; executive director of The Prospect Hill Foundation, and associate director at The Rockefeller Foundation.
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NEWS AND EVENTS
- The application deadline for the Global Social Change Leadership Institute has been extended until noon EST on March 29, 2013. RCLA's summer program offers talented college and graduate students and recent graduates a robust understanding of the theory and practice of social change leadership and the opportunity to build a global network of likeminded social justice advocates.
- In his latest Idealist column, “The Talent Agenda,” RCLA Visiting Fellow in Residence Rusty Stahl (@RustyStahl) makes the case for why, in a world full of schmoozing, funders should invest in helping nonprofit leaders network.
- In the NYU Wagner webinar, “How Do Leaders Act as ‘Sensegivers?’" RCLA faculty member Erica Gabrielle Foldy discusses how leaders act as "sensegivers" to affect their constituents' capacity for joint work.
- Erica Gabrielle Foldy is second author of a forthcoming paper, “Helping without Harming: The Instructor’s Feedback Dilemma on Debriefing – A Case Study” in the journal Simulation in Healthcare. The authors describe a “task versus relationship” dilemma commonly faced by teachers, facilitators, trainers, managers and other leaders, in which they want to offer clear feedback on task performance but don't want to damage their relationship with those receiving that feedback.
- RCLA Senior Fellow Angela Hendrix Terry facilitated a reflective leadership session on March 1 for NYU students earning dual MBA-MPA degrees. The session, part of a year-long series supported by the Annie E. Casey Foundation, focused on the importance of understanding your family of origin in taking up leadership in a role and managing leadership dilemmas. » Learn more about the dual-degree program
- Henk de Jong (@henkdejongCY), RCLA visiting fellow and a principal at Crust Young New York, mentored a team of undergraduates in a Utrecht University leadership program over a semester on a real-world innovation challenge. In a guest blog, the students present their argument as to why Crust Young should focus on the vital role water plays in the UN Millennium Development Goals, the deadline for which is two years out.
- RCLA Fellow Robertson Work will facilitate and speak at the United Nations Public Service Awards and Forum 2013 held in Bahrain, the first country in the Middle East to host the event. The forum is expected to gather more than 700 leaders, policymakers, high-level officials, practitioners, and representatives from academia, nonprofits and the private sector from more than 80 countries; June 24-27.