Lucy MacPhail
Assistant Professor of Health Policy and Management

Lucy MacPhail's research examines group, organizational and institutional influences on work processes, performance and learning in health care delivery settings. She is broadly interested in the conditions under which complex organizations deliver safe, effective services and the processes by which professionals negotiate role boundaries when performing interdependent work. Her dissertation examined the resilience, management and correction of work process failure in acute and primary care delivery settings. MacPhail has also co-authored publications on coordination of care and multidisciplinary collaboration in knowledge-intensive task environments. In 2010 she received a Ph.D. in Health Policy from Harvard University in the degree program's Management specialization at Harvard Business School. Prior to her doctorate, MacPhail received a Bachelor of Arts in History and Literature, also from Harvard, and worked as a health care research analyst at The Advisory Board Company in Washington, D.C.











Contact Details

lm125@nyu.edu
295 Lafayette Street, 2nd floor, New York NY 10012

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Areas of Expertise

  • Health Management
  • Health Policy
  • Management