Tag Archives: featured

New Report: Intelligent Paratransit

Our new report, Intelligent Paratransit, is available for download here.

Executive Summary

As Americans aged 65 or older increase from fifteen to twenty percent of the population by 2030, cities across the United States will face a transportation crisis. Urban residents who are physically unable to use public transportation, including the disabled and mobility-impaired elderly, are offered paratransit services. These paratransit systems, as required by an unfunded 1990 Americans with Disabilities Act mandate, are enormous, and growing annually in new applications and budget requirements.

Paratransit demand is growing nationwide and costs continually increase (now $5.2 billion nationwide); the user experience is often reported as poor. To address efficiency and user experience, this report assesses the state of paratransit, analyzes innovative solutions in three cities and recommends potential technological solutions. The Intelligent Paratransit Technological Upgrade Framework includes improvements in the areas of Onboarding, Reservations, Dispatch & Routing and User Experience. Key technological recommendations include:

  • Ride reservations should be available through multiple channels: phone, apps, SMS messaging, physical infrastructure on the street and wearable technology for riders.
  • Paratransit agencies must collaborate with taxis and app-based car services, including Uber, Lyft, Via and SilverRide, to integrate efficient services.
  • Services connecting riders to transit should feature real-time, in-vehicle data integration with transit services to optimize accessibility of trips.
  • As cities grow in language diversity, paratransit vehicles should feature on-board translation apps and call-in numbers to better service all riders.

By applying new technological systems to a 26 year-old mandate, paratransit services can be made more efficient and provide a better customer experience. In New York City, these upgrades could save the agency up to $133 million per year. Improving mobility solutions for the elderly and disabled is possible, necessary and urgent.

L Train Closure and Mitigation

The L train tunnel between Manhattan and Brooklyn will close fully to trains for 18 months in 2019 to repair extensive damage from Superstorm Sandy.  The L has become synonymous with the Brooklyn brand; ridership at Brooklyn’s Bedford Avenue station has increased more than thirty percent since 2010.

The NYU Rudin Center addresses the effects of this closure in our newest report, “L Train Closure and Mitigation,” written by Mitchell L. Moss, Sarah M. Kaufman, Jorge Hernandez and Sam Levy.

This report analyzes how the L train’s surrounding Brooklyn communities will absorb the economic impact of this tunnel closure: jobs, commutes dining and nightlife will be affected, and recommends mitigation measures.

Download the report [pdf]

Read the Wall Street Journal coverage.

Job Access report featured in NY Times

The NYU Rudin Center’s report, “Mobility, Economic Opportunity and New York City Neighborhoods” was featured in The New York Times this week. The article applied lessons learned from New Yorkers living in transit deserts to those dreading the L train’s impending closure.

Sarah M. Kaufman, NYU Rudin Center assistant director, commented in the article: “‘It is a perpetuating cycle because rents are closely correlated to transit access’ … adding that people with long commutes often face hardships like higher child care costs because they get home later.”