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The heart of NYU Wagner's programs is our faculty. An amalgam of full-time, clinical/research/visiting, and adjunct professors, they are outstanding teachers, expert researchers and committed practitioners.

Both domestically and globally, research by NYU Wagner faculty examines issues of public importance with an eye to making a difference.

Information about seminars at Wagner and other departments and schools at NYU.

Click for a complete list of NYU Wagner's faculty, with information about their background, academic interests and contact information.

An extensive list of journal articles, books, book chapters and reports from NYU Wagner's faculty.

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The Robert F. Wagner Graduate School of Public Service is home to research and policy centers, institutes, and initiatives that focus on solving urban problems and strengthening public policy and public service nationally and around the world.

The Financial Access Initiative (FAI) is a consortium of researchers at NYU, Yale, Harvard and IPA focused on finding answers to how financial sectors can better meet the needs of poor households.

Since its founding in 1994, the Furman Center for Real Estate and Urban Policy has become the leading academic research center in New York City devoted to the public policy aspects of land use, real estate development and housing.

The Institute for Civil Infrastructure Systems (ICIS) is a research and education center founded in January 1998, located at New York University's Robert F. Wagner Graduate School of Public Service, and directed by Professor Rae Zimmerman. ICIS promotes interdisciplinary approaches to planning, building, and managing the complex world of civil infrastructure systems to meet their social and environmental objectives.

A university-wide, multidisciplinary enterprise, the Institute for Education and Social Policy was founded by former Wagner Dean and NYU Executive Vice President Robert Berne, the Aaron Diamond Foundation's Norm Fruchter, and NYU Steinhardt School of Education Dean Ann Marcus. The Institute investigates urban education issues and studies the impact of public policy on students from poor, disadvantaged, urban communities.

New York University is proud to announce the establishment of the John Brademas Center for the Study of Congress at the Robert F. Wagner Graduate School of Public Service. The Center is named in honor of NYU President Emeritus and former Member of Congress, Dr. John Brademas.

The NYUAD Center for Global Public Service and Social Impact's mission is to advance international understanding and effective practice for strengthening the global public service as a driver of social impact in a constantly changing international environment. It is designed to support the entrepreneurial, effective and efficient production of public value by governments, nongovernmental organizations and private social ventures, by working through networks of scholars, opinion leaders and senior executives across the world.

Housed within the NYU Wagner Graduate School of Public Service, the Research Center for Leadership in Action (RCLA) creates collaborative learning environments that break down this isolation, foster needed connections and networks, and yield new and practical insights and strategies.

Established in 1996 at New York University's Robert F. Wagner Graduate School of Public Service, and named in September 2000 in recognition of a generous gift from civic leader Lewis Rudin, the Rudin Center for Transportation Policy & Management is currently led by Mitchell Moss.

The Mission
The purpose of the project is to create and convene an interdisciplinary network of thinkers and doers (the "Network") that could help with making the transition from closed-and-centralized to open-and-collaborative institutions of governance.

The Berman Jewish Policy Archive at NYU's Robert F. Wagner Graduate School of Public Service is a central address for Jewish communal and social policy, both on the web and in its home at NYU Wagner. Named for its principal funder, The Berman Foundation, BJPA's primary focus is on making the vast amount of policy-relevant material accessible and available to all those who seek it.

Global forces are dramatically changing the environments of children, youth and adults both in the United States and throughout the world. First- and second-generation immigrant children are on their way to becoming the majority of children in the U.S., bringing linguistic and cultural diversity to the institutions with which they come in contact.

NYU Wagner is affiliated with the Nathan Kline Institute, the National Hispanic Health Foundation, and the Transatlantic Policy Consortium.

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Ranked #6 in Public Affairs by U.S. News & World Report, the Robert F. Wagner Graduate School of Public Service educates the future leaders of public, nonprofit, healthcare and private sector organizations addressing the world's critical issues.

Students who wish to take only a few courses at Wagner must apply as a non-degree student by the appropriate deadlines; however, non-degree and advanced certificate applicants are not eligible for scholarship consideration.

Students who wish to take only a few courses at Wagner must apply as a non-degree student by the appropriate deadlines; however, non-degree and advanced certificate applicants are not eligible for scholarship consideration.

NYU Wagner offers more than 150 different courses, allowing students to select not only by degree and specialization within that degree, but also by topic area.

Capstone is learning in action. Part of the core curriculum of the MPA and MUP programs at NYU Wagner, the Capstone program combines critical learning with an opportunity to perform a public service.

The flexible and fluid world of public service requires a broad and transferable education. Housed in a school of public service, rather than a school of public policy or public affairs, the Master of Public Administration in Public and Nonprofit Management and Policy program at NYU Wagner educates professionals committed to public service in all sectors.

NYU Wagner's Health Policy and Management program has been recognized as one of the best in the country. Located in a school of public service rather than in a medical or public health school, our program crosses traditional boundaries, linking management, finance, and policy, and provides students with the cutting-edge concepts and skills needed to shape the future of health policy and management.

NYU Wagner's Master of Urban Planning program prepares students for the full set of challenges of today's cities, balancing development, community needs and social justice, provision of critical public services, sustainability and security.

Through theoretical and methodological training, Wagner's doctoral students learn how to produce insights required for effective and equitable public and nonprofit programs and policies.? Our program is interdisciplinary, flexible, and provides a wide range of academic opportunities for students.

With a powerful professional network and a flexible curriculum, the Executive MPA program helps mid-career professionals prepare for the highest levels of public service leadership.

NYU Wagner offers a number of dual degrees in conjunction with other NYU schools. Programming and academic resources can include exclusive speaker events, tailored orientations and designated faculty and administrative advisors.

The Robert F. Wagner Graduate School of Public Service offers a set of courses and minors open only to undergraduates. All of the courses are taught by Wagner School faculty who are recognized experts in their fields and provide students with an opportunity to explore some of the most important public policy issues facing policy-makers and practitioners at the local and national level today.

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Students arrive at NYU with the desire to serve the public. They leave with the skills and experience to bring about change. Combining coursework in management, finance and policy with cutting-edge research and work experience in urban communities, the NYU Wagner education will enable you to transform your personal commitment into public leadership.

Thank you for your interest in applying to NYU Wagner!

Deciding where to attend graduate school can be difficult. When choosing the right school, students must carefully consider many factors.

The admissions process is designed to review the overall potential of applicants to determine which students will succeed in their studies and their careers.

Admissions review is conducted on a modified rolling basis. Applicants seeking a merit-based scholarship consideration should complete the application process as early as possible.

Attending graduate school is an investment in your future and a serious commitment of time and money. There are many ways students can fund an NYU Wagner education and we strongly encourage you to seek out all possibilities.

We understand that attending NYU Wagner is both an investment in time and money. We are committed to helping our students identify and maximize the resources that will enable them to afford a Wagner education.

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Whether in their first or last semester, students at NYU Wagner have many resources to help them navigate their way to graduation.

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These procedures supplement the Student Disciplinary Procedures of New York University, as approved by the vote of the Wagner school faculty on December 16, 2010.

NYU Wagner has several advisement options for students, including student and program services administrators, faculty advisors and the Office of Career Services.

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Welcome to the Wagner Alumni WebPages, where you can find information about resources for alumni from the school, join the Wagner Alumni Listserv and much more.

Check frequently for updated listings and event details, as well as RSVP information, for NYU Wagner alumni events, lectures and regional activities.

Wagner alumni lead dynamic, purposeful and far-reaching professional lives. They serve populations across the U.S. and all over the globe.

There are many benefits and services that both NYU Wagner and New York University offer to alumni.

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Billie Hughes
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(212) 998-7474
Toni Harris
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Publications

2013

Carroll, Deborah A. and Thad Calabrese. Alternative Service Delivery: Does Nonprofit Financing Influence State Tax Burden? American Review of Public Administration 43(2): 200-220.

2009

Brecher, C. & Wise, O. Looking a Gift Horse in the Mouth: Challenges in Managing Philanthropic Support for Public Services. Public Administration Review, Special Issue.
Abstract

Collaborations between nonprofit and public sector organizations have become an increasingly important phenomenon in state and local public service delivery since the publication of the Winter Commission report in 1993. This article focuses on one of the less studied types of public–nonprofit collaborations, those in which philanthropic support from nonprofit organizations supplements the resources and activities of public agencies. Drawing on the case of "nonprofit-as-supplement collaborations" that support park services in New York City, this article documents the benefits and drawbacks associated with such collaborations. While they can provide increased resources and encourage management innovations, they also can lead to inequities in the availability and quality of services, the preponderance of particularistic goals over the broader public interest, and the politicization of previously bureaucratic decision making. The authors offer two strategies for public managers to realize more effectively the benefits yet mitigate the shortcomings of these collaborations.

2008

Berry, C., Krutz, G.S., Langner, B. & Budetti, P. Jump-Starting Collaboration: The ABCD Initiative and the Provision of Child Development Services through Medicaid and Collaborators. Public Administration Review, May 2008, Vol. 68 Issue 3, p480-490, 11p.
Abstract

Many policy problems require governmental leaders to forge vast networks beyond their own hierarchical institutions. This essay explores the challenges of implementation in a networked institutional setting and incentives to induce coordination between agencies and promote quality implementation. It describes the national evaluation of the Assuring Better Child Health and Development program, a state-based program intended to increase and enhance the delivery of child development services for low-income children through the health care sector, using Medicaid as its primary vehicle. Using qualitative evaluation methods, the authors found that all states implemented programs that addressed their stated goals and made changes in Medicaid policies, regulations, or reimbursement mechanisms. The program catalyzed interagency cooperation and coordination. The authors conclude that even a modest level of external support and technical assistance can stimulate significant programmatic change and interorganizational linkages within public agencies to enhance provision of child development services.

Kovner, A.R. Governance, Management, and Accountability. in AR Kovner and J. Knickman (eds.) Health Care Delivery in the United States, New York, Springer, 9th edition, . View Book
Abstract

How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care? These core issues regarding our health policy are answered in this text.This is a textbook for course work in health care, the handbook for administrators and policy makers, and the standard for in-service training programs

Kovner, A.R. & Johnas, S. (eds.). Health Care Delivery in the United States. New York, Springer, 9th edition, .
Abstract

How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care? Health Care Delivery in the United States, 8 th Edition discusses these and other core issues in the field. Under the editorship of Dr. Kovner and with the addition of Dr. James Knickman, Senior VP of Evaluation, Robert Wood Johnson Foundation, leading thinkers and practitioners in the field examine how medical knowledge creates new healthcare services. Emerging and recurrent issues from wide perspectives of health policy and public health are also discussed. With an easy to understand format and a focus on the major core challenges of the delivery of health care, this is the textbook of choice for course work in health care, the handbook for administrators and policy makers, and the standard for in-service training programs.

Kovner, A.R. & Knickman, J The State of Health Delivery in the United States. in AR Kovner and J. Knickman (eds), Health Care Delivery in the United States, New York, Springer, 9th edition, . View Book
Abstract

How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care? These core issues regarding our health policy are answered in this text.This is a textbook for course work in health care, the handbook for administrators and policy makers, and the standard for in-service training programs

Rodwin, V.G. Comparative Analysis of Health Systems in Wealthy Nations. Health Care Delivery in the United States. Revised and updated for 9th Edition. Edited by Kovner, A. and J. Knickman, J. New York: Springer, .
Abstract

How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care? These core issues regarding our health policy are answered in this text.This is a textbook for course work in health care, the handbook for administrators and policy makers, and the standard for in-service training programs.

2007

Billings, J. & Mijanovich, T. Improving The Management Of Care For High- Cost Medicaid Patients. Health Affairs, Nov/Dec 2007, Vol. 26 Issue 6, p1643-1655, 13p.
Abstract

The article discusses the improvement of care management for high-cost Medicaid patients. It explores on Medicaid budgets which have prompted policymakers to redouble efforts to explore ways of boosting efficiency in care delivery, particularly for people with high-cost and chronic conditions. It also illustrates John Billings and Tod Mijanovich's article which examines the cost-effectiveness of care management for chronic disease patients treated in fee-for-service practice. The authors present an algorithm that identifies patients at high risk of future hospitalizations and offer a business-case analysis about the rate of reduction in future hospitalization and the cost of the intervention.

Mohrmann, G., Schlusberg, C. & Kropf, R. Demand Management in Healthcare IT: Controlling IT Demand to Meet Constrained IT Resource Supply. Journal of Healthcare Information Management, Fall, . View Publication
Abstract

From everyday support requests to large capital projects, the IT department's ability to meet demand is limited. Organizational and IT leaders need to proactively address this issue and do a better job of predicting when services will be needed and whether appropriate resources will be available. This article describes the common issues that healthcare IT departments face in the efficient delivery of services as a result of factors such as budget constraints, skill sets and project dependencies. Best practices for controlling demand are discussed, including resource allocation, governance processes and a graphical analysis of forecasted vs. actual thresholds. Using specific healthcare provider examples, the article intends to provide IT management with an approach to predicting and controlling resource demand.

2006

Mohrmann, G. & Kropf, R. IT Management and Governance Systems and Their Emergence in Healthcare. Journal of Healthcare Information Management, Winter, . View Publication
Abstract

Today's healthcare IT departments are challenged with understanding the total service demand imposed by their user communities and how much of their limited resources are available to meet that demand.This challenge is being addressed through the use of new IT management and governance (IT-MG) systems.This software supports IT governance and project and portfolio management. IT-MG is a relatively new term to healthcare; it entails reviewing and managing demand for IT services from inception to completion through the application of IT resources. These systems help save time through automated reporting and quicker delivery of services; they save money by more effectively addressing resource needs
on time and on budget.The systems also reduce the number of administrative tasks through process automation; increase customer satisfaction by communicating services and deliverables more quickly and accurately; and help executives make better and more informed decisions about priorities and expectations through reporting that was previously nonexistent.This article will explore IT-MG systems and present a case study of a hospital that rapidly implemented this type of system.

Smoke, P. Financing Pro-poor Governance in Africa. in Karen Millet, Dele Olowu and Robert Cameron (eds), Local Governance and Poverty Reduction in Africa (Tunis: Joint Africa Institute of the African Development Bank).
Abstract

Defines key lessons on financing pro-poor governance based on cases from Latin America, Asia and Africa (Colombia, Indonesia, Kenya and Uganda). The starting point for pro-poor fiscal decentralisation is that its major goals should be improved governance and performance, specifically, higher efficiency and equity in service delivery, economic development, and poverty alleviation. The enabling environment for fiscal decentralisation involves first the functions and the resources that might normally be allocated to local governments. Second, it can include alternative models and mechanisms to finance local governments, including intergovernmental transfers, markets, capital and donor financing.

Yedidia, M.J., Gillespie, C.C. & Berstein, C.A. Training Psychiatrists for Public Sector Care: A Survey of Residency Directors on Current Priorities and Preparation. Psychiatric Services. 57:238-243, February .
Abstract

OBJECTIVE: This study assessed how resident psychiatrists are being prepared to deliver effective public-sector care.

METHODS: Ten leaders in psychiatric education and practice were interviewed about which tasks they consider to be essential for effective public-sector care. The leaders identified 16 tasks. Directors of all general psychiatry residency programs in the United States were then surveyed to determine how they rate the importance of these tasks for delivery of care and how their training program prepares residents to perform each task.

RESULTS: A total of 114 of 150 residency directors (76 percent) responded to the survey. Factor analysis divided 14 of the tasks into three categories characterized by the extent to which their performance requires integration of services: within the mental health system (for example, lead a multidisciplinary team), across social service systems (for example, interact with staff of supportive housing programs), and across institutions with different missions (for example, distinguish behavioral problems from underlying psychiatric disorders among prisoners). Preparation for tasks that involved integration of services across institutions was rated as least important, was least likely to be required, and was covered by less intensive teaching modalities. Tasks entailing integration within the mental health system were rated as most important, preparation was most likely to be required, and they were covered most intensively. Midway between these two categories, but significantly different from each, were tasks relying on integration across social service systems.

CONCLUSIONS: Tasks that involved integrating services across institutions with different missions were consistently downplayed in training. Yet the importance of such tasks is underscored by the assessments of the psychiatric leaders who were interviewed, the high valuation placed on this type of integration by a substantial subset of training directors, and the extent of mental illness among populations who are institutionalized in nonpsychiatric settings.

2005

Cantor, J. & Billings, J. Access to Health Care Services. in Health Care Delivery in the United States, Eight Edition, by Kovner A., Jonas, S. (Eds.) New York: Springer Publishing Company, .
Abstract

How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care? Health Care Delivery in the United States, 8 th Edition discusses these and other core issues in the field. Under the editorship of Dr. Kovner and with the addition of Dr. James Knickman, Senior VP of Evaluation, Robert Wood Johnson Foundation, leading thinkers and practitioners in the field examine how medical knowledge creates new healthcare services. Emerging and recurrent issues from wide perspectives of health policy and public health are also discussed. With an easy to understand format and a focus on the major core challenges of the delivery of health care, this is the textbook of choice for course work in health care, the handbook for administrators and policy makers, and the standard for in-service training programs.

Finkler, S.A. Cost Containment. In Health Care Delivery in the United States, 8th Edition, edited by Anthony Kovner and James Knickman, Springer Publishing, .
Abstract

How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care? These core issues regarding our health policy are answered in this text.This is a textbook for course work in health care, the handbook for administrators and policy makers, and the standard for in-service training programs

Gusmano, M.K. & Rodwin, V.G. Health Services and Research and the City. Ch. 16 in S. Galea and D. Vlahov, eds. Handbook of Urban Health. New York, Springer, . Download publication
Abstract

Health services research is, by nature, multidisciplinary, for it draws on the methods,concepts and theories of social sciences, which are relevant to the study of how the organization and financing of health services can improve the delivery of health care services (Gray, et al., 2003). While medicine and public health, too, are multidisciplinary enterprises drawing on such disciplines as molecular biology, physiology, anatomy, genetics, epidemiology and more, health services research departs from these disciplines in focusing not on the nature of disease and health but rather on the financing and organization of health systems.

So it is with urban health services research albeit that this field is more narrowly focused on health services in cities. The city focus has resulted in a large body of research on vulnerable groups, barriers to service access, public health clinics and community health centers. Likewise, it has led to important investigations of safetynet institutions, e.g. public hospitals and health centers, which serve a disproportionate share of uninsured and low-income patients. In addition, urban health services research has focused on a host of specific services associated with subpopulations suffering from TB, HIV/AIDS, drug addiction and other social pathologies that are typically associated with the "inner city."

 

Kropf, R. Healthcare Information Systems. In Kovner and Knickman, 8th Edition Health Care Delivery in the United States New York: Springer Publishers, .
Abstract

How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care?

Health Care Delivery in the United States, 8th Edition discusses these and other core issues in the field. Under the editorship of Dr. Kovner and with the addition of Dr. James Knickman, Senior VP of Evaluation, Robert Wood Johnson Foundation, leading thinkers and practitioners in the field examine how medical knowledge creates new healthcare services. Emerging and recurrent issues from wide perspectives of health policy and public health are also discussed.

 

Rodwin, V.G. A Comparative Analysis of Health Systems in Wealthy Nations. In Health Care Delivery in the United States, Eighth Edition, by Kovner A., Knickman, J. (Eds.) New York: Springer Publishing Company, .
Abstract

How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care? These core issues regarding our health policy are answered in this text.This is a textbook for course work in health care, the handbook for administrators and policy makers, and the standard for in-service training programs.

Starfield, B., Shi, L. & Macinko, J. Primary care impact on health outcomes: A literature review. Milbank Quarterly Volume 83 Number 3, pages 457-502.
Abstract

Evidence of the health-promoting influence of primary care has been accumulating ever since researchers have been able to distinguish primary care from other aspects of the health services delivery system. This evidence shows that primary care helps prevent illness and death, regardless of whether the care is characterized by supply of primary care physicians, a relationship with a source of primary care, or the receipt of important features of primary care. The evidence also shows that primary care (in contrast to specialty care) is associated with a more equitable distribution of health in populations, a finding that holds in both cross-national and within-national studies. The means by which primary care improves health have been identified, thus suggesting ways to improve overall health and reduce differences in health across major population subgroups.

Starfield, B., Shi, L. & Macinko, J. Contribution of Primary Care to Health Systems and Health. Milbank Quarterly, Vol. 83 Issue 3, p457-502, 46p.
Abstract

Evidence of the health-promoting influence of primary care has been accumulating ever since researchers have been able to distinguish primary care from other aspects of the health services delivery system. This evidence shows that primary care helps prevent illness and death, regardless of whether the care is characterized by supply of primary care physicians, a relationship with a source of primary care, or the receipt of important features of primary care. The evidence also shows that primary care (in contrast to specialty care) is associated with a more equitable distribution of health in populations, a finding that holds in both cross-national and within-national studies. The means by which primary care improves health have been identified, thus suggesting ways to improve overall health and reduce differences in health across major population subgroups.

2004

Brecher, C., Searcy, C., Silver, D. & Weitzman, B.C. What Does Government Spend on Children? Evidence from Five Cities. Brookings Institute, Center on Urban and Metropolitan Policy, March, . View publication
Abstract

 

This paper examines public spending on children between 1997 and 2000 in five localities: Baltimore, Detroit, Oakland, Philadelphia, and Richmond. These cities participate in the Urban Health Initiative (UHI), a ten-year Robert Wood Johnson Foundation program aimed at improving health and safety for young people in these cities. The Center for Health and Public Service Research at New York University is evaluating the program. The evaluation seeks to determine whether collaborative efforts of interested organizations can develop and implement plans to change service delivery systems for children, and whether such changes result in better outcomes for children. A group of ten additional cities serves as a comparative benchmark.

 

 

Delia, D., Hall, A. & Billings, J. What Matters to Low-Income Patients in Ambulatory Care Facilities? Medical Care Research and Review. Sep 2004; 61: 352 - 375.
Abstract

Poor, uninsured, and minority patients depend disproportionately on hospital outpatient departments (OPDs) and freestanding health centers for ambulatory care. These providers confront significant challenges, including limited resources, greater demand for services, and the need to improve quality and patient satisfaction. The authors use a survey of patients in OPDs and health centers in New York City to determine which aspects of the ambulatory care visit have the greatest influence on patients’ overall site evaluation. The personal interaction between patients and physicians, provider continuity, and the general cleanliness/appearance of the facility stand out as high priorities. Access to services and interactions with other facility staff are of significant, although lesser, importance. These findings suggest ways to restructure the delivery of care so that it is more responsive to the concerns of low-income patients.

2002

Arno, P.S., Gourevitch, M.N., Drucker, E., Fang, J., Goldberg, C…& Schoenbaum, E. Analysis of a Population-Based Pneumocystis carinii Pneumonia Index as an Outcome Measure of Access and Quality of Care for the Treatment of HIV Disease. American Journal of Public Health, Mar, Vol. 92 Issue 3, p395-398, 4p.
Abstract

A population-based Pneumocystis carinii pneumonia (PCP) Index was developed in New York City to identify geographic areas and subpopulations at increased risk for PCP. Methods. A zip code-level PCP Index was created from AIDS surveillance and hospital discharge records and defined as (number of PCP-related hospitalizations)/(number of persons living with AIDS). Results. In 1997, there were 2262 hospitalizations for PCP among 39 740 persons living with AIDS in New York City (PCP Index = .05691). PCP Index values varied widely across neighborhoods with high AIDS prevalence (West Village = .02532 vs Central Harlem = .08696). Some neighborhoods with moderate AIDS prevalence had strikingly high rates (Staten Island = .14035; northern Manhattan = .08756). Conclusions. The PCP Index highlights communities in particular need of public health interventions to improve HIV-related service delivery.

Brecher, C. The Public Interest Company as a Mechanism to Improve Service Delivery: Suggestions for the Reorganization of the London Underground and National health Service Trusts. Public Management Foundation, March. View Publication
Abstract

A major issue on the national agenda in the United Kingdom is how to improve public services. There is no single, simple solution. A serious commitment to that goal will require additional resources and innovative leadership that can use the funding wisely. Such an effort also will require new organizational forms for the delivery of services. Alternatives to both traditional public bureaucracies and for-profit businesses are likely to be an essential component of designs for more cost effective public services. The Public Management Foundation (PMF) in London is a ‘think tank' that has begun to address the emerging need for new organizational structures. Their suggestion is to develop an entity that they call a ‘public interest company' (PIC). Such a body is proposed as one of many ways to help improve services: ‘Our collective point is that the way in which the British system allows organisations to deliver public services has been too restrictive and a far wider variety of organisational forms for public service delivery needs to be encouraged. The public interest company will be just one of these.'

2001

Billings, J. & Cantor, J. Access to Health Care Services. in Health Care Delivery in the United States, Seventh Edition Kovner A., Jonas, S. Eds. New York: Springer Publishing Company, .
Abstract

How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care? Health Care Delivery in the United States, 8 th Edition discusses these and other core issues in the field. Under the editorship of Dr. Kovner and with the addition of Dr. James Knickman, Senior VP of Evaluation, Robert Wood Johnson Foundation, leading thinkers and practitioners in the field examine how medical knowledge creates new healthcare services. Emerging and recurrent issues from wide perspectives of health policy and public health are also discussed. With an easy to understand format and a focus on the major core challenges of the delivery of health care, this is the textbook of choice for course work in health care, the handbook for administrators and policy makers, and the standard for in-service training programs.

Boufford, J.I. & Lee, P.R. Health Policies for the 21st Century: Challenges and Recommendations for the USDHHS. Milbank Memorial Fund, Fall . View Report
Abstract

This report recommends a comprehensive reassessment of federal health policies, programs, and processes, including federal-state roles and relationships, and some immediate actions to promote and protect the nation's health and to provide leadership in world health. The report concentrates on the challenges facing the secretary of the U.S. Department of Health and Human Services (DHHS) as the head of the lead health agency in the federal government. The federal government is responsible for five main functions related to health policy: financing; public health protection; collecting and disseminating information about U.S. health and health care delivery systems; capacity building for population health; and direct management of services.

Unlike the current categorical, or highly specialized, approach leading to policies and programs addressing the needs of a specific population, illness, or organizational constituency, a new, comprehensive approach to policy for the 21st century should promote coordinated efforts across programs in order to achieve three goals:

* create conditions that lead to longer, healthier lives for all Americans;
* eliminate health disparities;
* protect communities from avoidable health hazards and help them to address their own health problems.

 

Padgett, D., Yedidia, M.J., Kerner, J. & Mandelblatt, J. The Emotional Consequences of False Positive Mammography: African-American Women's Reactions in Their Own Words. Women and Health, 33, pp. 1-14.
Abstract

High false positive rates associated with screening for breast cancer in the United States have an unintended psychological consequence for women (Lerman et al., 1991) that has raised concerns in recent years (Sox, 1998). This study uses inductive qualitative analysis of open-ended interviews with 45 African American women living in New York City who were part of a larger study of women and their experiences after receiving an abnormal mammogram. Themes resulting from the analyses included: inadequate provider-patient communication, anxieties exacerbated by waiting and wondering, and fears of iatrogenic effects of follow-up tests such as biopsies and repeat mammograms. While more research is needed on message-framing strategies for women entering mammographic testing and follow-up, modest changes in service delivery such as improved medical communication can help to alleviate fears and enhance trust

2000

Billings, J., Parikh, N. & Mijanovich, T. Emergency Department Use in New York City: A Survey of Bronx Patients. Commonwealth Fund Issue Brief.(November). View Publication
Abstract

In the absence of universal coverage and an effective primary care delivery system for vulnerable populations, hospital emergency departments (EDs) are the ultimate safety net for many patients. This is especially true in New York City, where nearly 75 percent of ED visits in 1998 were for nonemergent care, or for emergent care that could have been treated in a doctor's office.1 Another 7 percent of visits required care in the ED, but were for potentially preventable conditions such as acute flare-ups of asthma or diabetes. New Yorkers who rely on EDs lack continuity in their health care and end up using costlier services. Why do so many patients depend on hospital emergency departments for primary care? Do they seek emergency care immediately, or do they have time and opportunity to obtain care at a doctor's office or neighborhood clinic? Do these patients have a usual source of care other than the ED? Do they have any contact with the health care system prior to their ED visit? Does insurance status, race, ethnicity, national origin, or gender have an influence on ED use?

To answer these questions, the Center for Health and Public Service Research at New York University conducted face-to-face interviews with 669 emergency department patients ages 18 to 55 at four hospitals in the Bronx.

 

Billings, J., Parikh, N. & Mijanovich, T. Emergency Department Use: The New York Story. Commonwealth Fund Issue Brief. (November). View Publication
Abstract

The inability of the nation's health care delivery system to assure access to basic primary care services for large segments of the population has meant that hospital emergency departments (EDs) are the providers of first and last resort for millions of Americans. Individuals who cannot afford the cost of an office visit, or who are unwilling to wait for care in overcrowded and understaffed community clinics or hospital outpatient departments, rely on EDs for primary care. But reliance on the ED means patients lack continuity in their health care and use costlier services. Moreover, economic constraints cause many of the uninsured to delay seeking treatment until their medical condition has seriously worsened. Had they received treatment earlier in an ambulatory care setting, the trip to the ED might have been avoided.

Moss, M. L. & Townsend, A. The Internet Backbone and the American Metropolis. Information Society, Jan-March, Vol. 16 Issue 1, p35-47, 13p.
Abstract

Despite the rapid growth of advanced telecommunications services, there is a lack of knowledge about the geographic diffusion of these new technologies. The Internet presents an important challenge to communications researchers, as it threatens to redefine the production and delivery of vital services including finance, retailing, and education. This article seeks to address the gap in the current literature by analyzing the development of Internet backbone networks in the United States between 1997 and 1999. We focus upon the intermetropolitan links that have provided transcontinental data transport services since the demise of the federally subsidized networks deployed in the 1970s and 1980s. We find that a select group of seven highly interconnected metropolitan areas consistently dominated the geography of national data networks, despite massive investment in this infrastructure over the study period. Furthermore, while prosperous and internationally oriented American cities lead the nation in adopting and deploying Internet technologies, interior regions and economically distressed cities have failed to keep up. As information-based industries and services account for an increasing share of economic activity, this evidence suggests that the Internet may aggravate the economic disparities among regions, rather than level them. Although the capacity of the backbone system has slowly diffused throughout the metropolitan system, the geographic structure of interconnecting links has changed little. Finally, the continued persistence of the metropolis as the center for telecommunications networks illustrates the need for a more sophisticated understanding of the interaction between societies and technological innovations.

Rodwin, V.G. Comparative Health Systems: A Policy Perspective. in Health Care Delivery in the United States, Ed. A. Kovner, 7th Edition, New York: Springer, .
Abstract

How do we understand and also assess the health care of America? Where is health care provided? What are the characteristics of those institutions which provide it? Over the short term, how are changes in health care provisions affecting the health of the population, the cost of care, and access to care? These core issues regarding our health policy are answered in this text.This is a textbook for course work in health care, the handbook for administrators and policy makers, and the standard for in-service training programs.

1994

Walters, J. Coalition of African, Asian, European and Latino Immigrants of Illinois. . View Report
Abstract

Dale Asis and his colleagues have built a remarkable 19-member coalition in the wake of the 1996 federal immigration policy reforms. Cohesion now exists in a community where immigrant groups once worked in isolation. This includes a shared approach to some service delivery as well as policy strategies and intentional development of new immigrant leaders. Asis and CAAELII have used the following framework to build their coalition: Improve INS Services to Immigrants: An initial campaign to document INS shortcomings and recommend solutions brought diverse communities together with a passion. Include All Members Equally: Because of a genuine sense of inclusion and acceptance, members trust one another. Gathering and sharing cultural experiences has been remarkably simple and effective in building this trust. Address English Language Skills and Citizenship Testing: The coalition developed a Teacher's Toolbox for folding U.S. history, civics and fundamental rights into the everyday life of immigrants. This resource is widely used across ommunities as they all work to prepare immigrants to learn English or to pass citizenship tests. Cultivate Immigrant Leaders: CAAELII's Community Building Project prepares Community Ambassadors to address local and systemic problems.
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