The heart of NYU Wagner's programs is our faculty. An amalgam of full-time, clinical/research/visiting, and adjunct professors, they are outstanding teachers, expert researchers and committed practitioners.
The critically praised new edition of the casebook Health Services Management: Cases, Readings, and Commentary (9th ed., Health Administration Press: 2009), includes essays by six graduates of NYU Wagner and Anthony R. Kovner, professor of public health and management at Wagner and co-editor of the volume. The revised volume provides a distinctive overview of management and organizational behavior theory. The book's essays are organized into six parts: The Role of the Manager; Control; Organizational Design; and Professional Integration; Adaptation; and Accountability. The Wagner contributors are former students of public administration and health management who have gone on to work as leaders in the healthcare field. For example, Claudia Caine (MPA '84), in an essay co-written with Professor Kovner, drew on her experiences as Chief Operating Officer at Lutheran Medical Center of Brooklyn, N.Y. Their case study reveals how quality control moves significantly reduced patients' average wait time at an inner-city hospital's emergency room, from 90 minutes to between 30 and 35 minutes, door to doctor. And Jacob Victory (MPA '98), director of operational performance management for the Visiting Nurse Service of New York, wrote two essays, entitled "Mid-Career Change" and "Integrating Rehabilitation Services into the Visiting Nurse Service of America." Overall, the book's cases take place in a variety of organizations, such as a faculty practice, a neighborhood health center, a small rural hospital, and an HMO. Kovner's co-editors include Duncan Neuhauser, professor of epidemiology and biostatistics at Case Western Reserve University, and Ann Scheck McAlearney, associate professor of health services management and policy at The Ohio State University's College of Public Health. Professor Kovner is also co-author of a newly published textbook, Evidence-Based Management in Health Care, the result of work by he and other distinguished management experts to foster more reliable, evidence-based decision making education and practice widely in the healthcare industry.