Last week, Dr. Celeste Watkins-Hayes of Northwestern University spoke to a small gathering of students and academics at NYU Wagner. Watkins-Hayes writes about welfare bureaucracies and health issues and their intersections with racial identity. In her article "Race-Ing the Bootstrap Climb:Black and Latino Bureaucrats in Post-Reform Welfare Offices" (Social Problems, 2009), she analyzes the Black and Latino workers who make up a disproportionately large part of the workforce that assesses TANF claims. She provides an interesting sociological study of the experiences of both worker and recipient in welfare offices and other "catch-all bureaucracies". By examining the public face of the "front line", Watkins-Hayes raises questions about the relationship between the unemployed and the people in charge of enforcing and mediating the distribution of their benefits. While efforts to racially diversify public sector and social service agency employees have often resulted in increased racial representation amongst frontline workers, cuts to public sector jobs can translate into increased economic pressures on those workers of color--workers of color who, Watkins-Hayes argues, have gained access to middle-class status in part due to public sector employment. Watkins-Hayes reminds us that the offices of the broader system of social support in the post-recessionary period is worthy of observation--- not only for the effect that the benefit offices have on those who need them, but also for the people who administer the benefits and manage the successes and challenges of those who walk through its doors.
Learn more about the Women of Color Policy Network and research on poverty here. To read more about Dr. Watkins-Hayes work, click here.