Laura Haring Bligh is an Adjunct Professor at the NYU Wagner Graduate School of Public Service and the Founder and Principal Consultant of LHB Analytics, a strategic consulting firm that helps legal and social service organizations across the United States leverage data to improve client services and outcomes. Specializing in database design, data strategy, and compliance reporting, Ms. Bligh works with executives and front-line staff to collect, analyze, and use data to effectively manage program operations and measure client impact.
Prior to founding LHB Analytics, Ms. Bligh was Director of Performance Management & Evaluation at Lenox Hill Neighborhood House, a large multi-service Settlement House in New York City. She also previously worked as a Data Analyst and Grant Writer for the New York Legal Assistance Group (NYLAG). She received her B.A. in Politics from The Catholic University of America, and has a Master of Public Administration from NYU Wagner.
All public and nonprofit organizations must assemble and report information on their performance. The need for performance measures goes beyond legal and regulatory requirements. To provide services effectively and efficiently, managers need information to make decisions. This course focuses on what performance measures are needed, how they should be created and what forms of communication are most effective.