Lorraine Hutzler is an Adjunct Assistant Professor of Health Policy and Management at NYU’s Robert F. Wagner Graduate School of Public Service.
Lorraine is the Associate Director of the Center for Quality and Patient Safety at NYU Langone Orthopedic Hospital. She designed, built, and maintains a robust quality infrastructure for the Department of Orthopedic Surgery, with a focus on improving patient outcomes and experience. Among her initiatives were a hospital-wide protocol for universal Hepatitis C screening and treatment; improving patient satisfaction across all patient experience measures; and safe return and disposal of patients’ unused opioid medications at all orthopedic patient sites.
Lorraine is a founding partner of Labrador Healthcare Consulting Services LLC, which focuses on assisting medical facilities and physician practices develop patient safety and quality infrastructure, as well as bundled payment initiatives. She is a reviewer for Journal for Healthcare Quality and is a member of the New York Association of Healthcare Quality, Healthcare Leaders of New York, American College of Medical Quality, and National Association for Healthcare Quality. Lorraine is an Alumni Leader for the Johns Hopkins University New York City Healthcare Affinity Group and a member of the Johns Hopkins University Second Decade Society. She has an interest in bioethics and the influence of the pharmaceutical industry on physician opioid prescribing patterns.
Lorraine holds a BA in Economics from Johns Hopkins University, and a Master’s of Public Administration in Health Policy and Management from New York University, and is Lean Sigma/Six Sigma certified.
This course encourages students to think creatively about what it means for a healthcare organization to make quality the highest priority. We will explore the current forces driving the push toward quality outcomes and accountability at all levels and settings of healthcare, while focusing on the philosophy of continuous improvement through team work and statistical thinking. Students will use structural tools for analysis, decision making and performance measurement.