Oct 31, 2011

Working Together Strategically and Analytically to Improve Performance

On September 27, RCLA, in partnership with Accenture, hosted an Executive Briefing for 90 city government officials entitled Working Together Strategically and Analytically to Improve Performance. The Briefing focused on agencies that are utilizing methods of performance improvement, like Lean Six Sigma, that involve working in teams to explore problems and develop, test and implement solutions. The panel included Douglas Apple, First Deputy Commissioner of the Department of Housing Preservation and Development; Alan Aviles, President of the Health and Hospitals Corporation; Richard Barth, an Executive Director at the Department of City Planning; Adrian Benepe, Commissioner of the Department of Parks and Recreation; and Elizabeth Weinstein, Director of the Mayor's Office of Operations.

On October 19, RCLA and Accenture offered a follow-up workshop to teach 25 city officials about the fundamental concepts and tools of Lean Six Sigma by giving them first-hand experience with a rapid process improvement project. Participants were presented with a complex process and worked with their colleagues to define problems, map processes, measure, analyze, implement, and sustain significant process improvements.

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