Event: Learning from London with Shashi Verma
Wednesday, October 28, 2015
Doors Open: 1:30 p.m.; Event Time: 2:00-3:00 p.m.
At NYU Wagner
The Puck Building
295 Lafayette, 2nd Floor
New York, NY 10012
Please RSVP to Gwen Rocco at firstname.lastname@example.org
Sponsored by Cubic Transportation Systems
Join the Rudin Center and NYU Wagner as we host Shashi Verma, Director of Customer Experience at Transport for London, for a discussion of how we can learn from London.
About Shashi Verma
As Director of Customer Experience at Transport for London (TfL), Shashi is responsible for operation of revenue collection systems, including the Oyster card; advising the Mayor of London on fares and ticketing policy; and running TfL's customer service operations. Previously, Shashi was a Senior Principal in Corporate Finance with responsibility for Crossrail, a £16 billion project for the next railway in London.
About Transport for London
London's Oyster ticketing system has been a success over the last decade, with nearly 10 million cards in regular use and 17 million transactions daily. Oyster has removed congestion at key stations, improved bus speed, and reduced fraud. TfL also developed an open payments system that, along with other measures, has reduced the cost of revenue collection from 14% to 9%.
Photo by Michael Summers on Flickr