Redesigning Job Descriptions to Promote Stronger Performance Measurement and Management

The Child Center of New York’s (CCNY) mission is to support children and families by providing opportunities, training, and the emotional support needed for them to lead happy, healthy, and successful lives. In addition to offering behavioral health and child abuse prevention programs at clinics across New York City, CCNY collaborates with City public schools to provide early childhood day and afterschool programs, as well as youth development programs. The Capstone team was engaged to evaluate existing job descriptions of the organization’s 1,000+ frontline staff. The team collected data from an organization-wide survey and staff interviews to assess discrepancies and inconsistencies in existing position descriptions and titles. Based on data analysis, a literature review on job descriptions, and the organizational structure, the Capstone team designed new job descriptions and streamlined titles that promote standardization and consistency across the organization. The revised job descriptions will ensure clarity of expectations for employees and managers, and form the basis for developing a performance measurement and management system at CCNY.