Cordell Schachter is an Adjunct Associate Professor of Public Service of NYU’s Robert F. Wagner Graduate School of Public Service as well as NYU's Center for Urban Science & Progress (CUSP). He leads the New York City Department of Transportation’s IT & Telecom organization which innovates IT services in mobility, software development, mapping, communications, on-site and cloud infrastructure, project management, public data, and customer support. He has over 20 years of experience in New York City government and private sector technology management. He is certified as a Project Management Professional-PMP by the Project Management Institute-PMI and is an IBM Senior Certified Professional in project management. He holds an MS in Management from NYU Wagner and a BA in Economics from the State University of New York at Buffalo. He serves on the board of directors of the Intelligent Transportation Society of America.
This course describes how to unleash the power of people and technology to successfully innovate in urban environments. We’ll discuss how to overcome the difficulties faced by many organizations trying to do new things, or trying to do things in a new way. These difficulties include failed, late, and over-budget initiatives, difficult to use systems, private data used without permission, and cyber security breaches that undermine public confidence. Join us and become a well-informed civic technologist poised to lead innovation.
Government and industry must learn how to create and sustain high performance cultures of innovation to meet the needs of cities’ diverse populations. Success depends on their ability to use technology cost effectively to make the desired changes. These can be incremental improvements or expensive, high-risk megaprojects that aim to fundamentally change public services.
Course discussions will describe the technologies, leadership, customer care, project management, service management, and security needed to create and support innovative systems.
Classes will include multi-media presentations, virtual and in-class guest speakers, and discussions of assigned readings and innovations planned by students throughout the term.