Heather Hagg is the VP, Analytics and Operations at Castlight Health, with executive experience in private sector, federal government and startup healthcare organizations. As the Vice President, Medical Operations at K Health, she led US expansion of the K Health chat-based primary health platform. As the Vice President, Operations/Research and Development at Crossover Health, Heather oversaw national Clinical Operations, including Business Intelligence and initiated the Health Outcomes and Crossover Accelerator programs. Prior to joining Crossover Health, Heather was the National Director for the Veterans Administration (VA) Health Systems Engineering Resource Centers, a program that integrated systems engineering, informatics and implementation science within VA healthcare systems to facilitate enterprise deployment of transformational initiatives.
Additionally, Heather has served as a Research Scientist at the VA Center for Implementing Evidence Based Practice as well as a faculty member at the Regenstrief Center for Healthcare Engineering (RCHE). Heather holds B.S. degrees in Ceramic Engineering and Mechanical Engineering from University of Missouri-Rolla, a MS degree in Materials Science and Engineering and a PhD in Manufacturing Systems Engineering from Worcester Polytechnic Institute. Prior to her work in healthcare, Heather spent nine years at Intel as a semiconductor process engineer. She has co-authored over 30 papers in refereed journals and conference proceedings in the areas of integrated health, health services research, implementation science and health system improvement.
