Hillary Jalon is an Adjunct Associate Professor of Health Policy and Management of NYU’s Robert F. Wagner Graduate School of Public Service. Hillary is also Vice President, Quality Management at NYC Health + Hospitals. In this role, she oversees quality assurance, performance improvement, accreditation, patient safety, and quality measures reporting. Hillary also leads a comprehensive strategy for continuous quality improvement systemwide, and developing key capacity building programs for the health system that foster a culture of excellence and equity across services, including a Quality Academy. In her previous role, as Senior Assistant Vice President for Quality & Safety, Hillary was instrumental in leading and improving quality functions across the system since 2019. She brings a wealth of experience in quality improvement from her previous roles at NYC Health + Hospitals’ Community Care division as Associate Executive Director of Quality Improvement, as Director of Quality Improvement at the United Hospital Fund (UHF) partnering with the Greater New York Hospital Association (GNYHA) in this role, and earlier in her career at New York-Presbyterian Hospital as Performance Improvement Specialist. Over the years, she has helped design and manage initiatives to enhance clinical outcomes, reduce patient readmissions and infections, and she has trained countless levels of staff in hospital quality and effectively using improvement tools. She serves as an Advisory Board member and is on the faculty for the GNYHA/UHF Clinical Quality Fellowship Program and is also a member of The Joint Commission’s Health System’s
Corporate Liaisons.
