Hillary Jalon

Adjunct Assistant Professor or Health Policy and Management

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Hillary Jalon is an Adjunct Assistant Professor of Health Policy and Management of NYU’s Robert F. Wagner Graduate School of Public Service.  She is also Associate Executive Director, Quality and Performance Improvement at New York City Health + Hospitals, At Home, with responsibility for developing the community-based quality improvement program for the certified home health agency and the health home. Before this role, Hillary was Senior Director of Quality Improvement at New York City Health + Hospitals, OneCity Health, focused on improving the data integrity of the patient engagement metrics for DSRIP. Previously, Hillary was employed at the United Hospital Fund (UHF) for over 11 years, most recently as Director of Quality Improvement, responsible for providing strategic direction of UHF’s quality improvement initiatives. In this role, Hillary worked in partnership with the Greater New York Hospital Association (GNYHA) in designing and managing hospital-based quality improvement initiatives across the greater New York region. She worked closely with interdisciplinary teams of clinicians at health systems to reduce preventable readmissions and to implement evidence-based interventions to reduce hospital-acquired infections, including Clostridium difficile, and instituting practices to improve antibiotic resistance. While at UHF, Hillary also created and sustained a quality improvement leadership training program for mid-career physicians and nurses across the region, in collaboration with GNYHA and a group of clinical leadership from throughout the greater New York region. Hillary was also a longstanding member of the New York State Department of Health’s Hospital-Acquired Infection Technical Advisory Workgroup.

Prior to joining UHF, from 1998 to 2004 Hillary was employed at New York-Presbyterian Hospital in several roles, including as Manager of Service Improvement and Performance Improvement Specialist. There, she was responsible for facilitating interdisciplinary teams using quality improvement tools and techniques, managing the preparation for regulatory surveys, and designing, testing, and implementing quality improvement efforts with leadership and frontline staff to improve clinical performance for asthma, addiction psychiatry, and perioperative services. Earlier in her career, Hillary worked at Iroquois Healthcare, the regional hospital association of northeastern and central New York, as a Project Manager for quality, focused on improving the reporting of risk adjusted health outcomes data in a group of hospitals in upstate New York.

This course encourages students to think creatively about what it means for a healthcare organization to make quality the highest priority. We will explore the current forces driving the push toward quality outcomes and accountability at all levels and settings of healthcare, while focusing on the philosophy of continuous improvement through team work and statistical thinking. Students will use structural tools for analysis, decision making and performance measurement.

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