Parson Hicks is a healthcare finance executive and a thought leader in the healthcare patient financial space and the greater revenue cycle industry. A frequent speaker on issues ranging from healthcare and the patient financial experience to women’s leadership, current events and lifestyle, she is the founder of Watson & Sturdivant LLC, an advisory firm that provides interim management and fractional executive solutions, consulting, coaching, and other professional services across multiple sectors.
Most recently, Parson was the Interim Vice President of Revenue Cycle with Summa Health System for over a year, leading the revenue cycle teams through transition and transformation as part of the system’s acquisition now owned as a for-profit entity created by venture capital firm, General Catalyst. She is a member of Healthcare Financial Management Association (HFMA) and serves on HFMA’s Revenue Cycle Executive Council. Before striking out on her own, Parson was the top revenue cycle officer for Stamford Health in Stamford, CT with a span of control of end-to-end revenue cycle where she executed the transformation plan and led the organization in bringing the hospital and medical group revenue cycle teams together under a shared vision and mission in preparation for an electronic health record (EHR) system implementation. Prior to Stamford Health, she was with Ensemble Health Partners where she was in a client delivery role for two acute care clients responsible for three hospitals across Maine and New Hampshire, and as interim revenue cycle leader for a small community hospital in northeastern Connecticut.
A career switcher entering healthcare on the clinical provider side as an educator well over a decade ago, Parson led faculty development and training in simulation and debriefing for clinicians both domestically and internationally as a part of a Harvard teaching hospital. Since her transition from education to healthcare, Parson has held revenue cycle leadership roles at Catholic Medical Center (Manchester, NH), Steward Health Care System (Dallas, TX and Boston, MA), and Boston Children’s Hospital. She has a Master’s degree from Harvard Graduate School of Education, and Bachelor’s and Master’s degrees from Hampton University.