ADDRESSING CAPACITY CONSTRAINTS FOR HOUSELESS SERVICES

The COVID-19 pandemic highlighted and exacerbated needs
related to housing supply and demand. This has resulted in greater
service needs and an opportunity to reassess current approaches
to addressing precarious housing situations and the experience of
being unhoused. As the City of Missoula, Montana grows, City and
community leadership have identified a need to expand services
offered to people with housing needs. Given the importance of
cultivating relationships with service providers in the effort to recruit
them to Missoula, the City tasked the Capstone team with procuring
a list of potential partnership organizations. Based on its findings
from the survey and case studies, the team presented the client a
series of recommendations across three main categories: network
infrastructure, cultivating relationships, and strategic initiatives.