Comprehensive cost study

The NYC Office of Vital Records (OVR), within the New York City Department of Health, is responsible for issuing all NYC birth and death certificates, processing approximately 650,000 paid certificates each year. OVR strives to be the most efficient of the 57 vital records jurisdictions in the United States and its territories. The Capstone team was engaged to assist in achieving this goal by completing a comprehensive cost analysis encompassing OVR’s costs, as well as the indirect costs incurred by departments supporting its operations. Through interviews with senior management, the team gained a thorough understanding of the process for issuing certificates and collected data to produce a detailed cost analysis. The resulting cost model will be used to identify OVR’s current cost structure and evaluate existing certificate fees.