CONDUCTING A PROCESS EVALUATION OF THE HOME+ PROGRAM

The NYC Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV) is an executive office that ensures inclusive services for survivors of domestic and gender-based violence. Home+ is a signature ENDGBV program grounded in client self-determination that provides survivors and their families with an alternative-to-shelter model. Home+ partners with community-based organizations (CBOs) in each borough to provide clients with free safety and security tools, including personal emergency response systems, locksmith services, and safety planning resources. ENDGBV enlisted a capstone team to conduct a process evaluation of Home+ comparing the program's theory of change with its complex implementation. The team conducted a literature review, examined program documents, interviewed key stakeholders, and surveyed clients to identify best practices and determine if Home+ services are being delivered as intended. Finding implementation discrepancies across the CBOs and resource vendors, the team’s final report offers recommendations to improve communication and cooperation between ENDGBV and its partners.