ESTABLISHING THE VIRTUAL URGENT CARE TELE-PREP PROGRAM

NYU Virtual Urgent Care is a 24/7 video chat service that allows patients to connect with a NYU Langone Health care provider from the privacy of their home. NYU Langone Health tasked a team with spearheading the launch of a Virtual Urgent Care program for PrEP (Pre-Exposure Prophylaxis), a preventative HIV drug regimen that is nearly 100 percent effective when taken daily. The team conducted a literature review on best practices and created a workflow for PrEP initiation via telehealth, which includes a PrEP initiation protocol and an “express lane'' of orders and documentation in the electronic health record for provider use. The team generated an educational presentation on the protocol, and assisted the client with outreach and marketing to the LGBTQ+ community and other groups at risk for HIV infection. Throughout the project, the team partnered closely with the NYU Langone Health corporate marketing team, the community-based Family Health Centers program, and the IT and Emergency Departments.