EVALUATING TELEHEALTH UTILIZATION IN THE AGE OF COVID-19

In the ongoing COVID-19 pandemic, healthcare delivery in the US continues to be affected by patient demand and limited resource supply. Telehealth services are a way to mitigate the demand and supply issue and have become integral to present-day healthcare delivery. A team analyzed the evolving use of telehealth services and technology within three distinct stages of the pandemic. The team organized its literature review chronologically and thematically, describing how telehealth utilization shifted for three primary stakeholders—patients, providers, and payers—during the varying timeframes. The team synthesized current literature and concluded that further research is needed to better understand the stakeholders’ user experience and forecast the future utilization of telehealth services in the US beyond the pandemic.