Operational Assessment

"The Robert Wood Johnson Medical School's Child Health Institute of New Jersey (CHINJ) opened in 2005 as a pediatric subspecialty ambulatory practice. Despite steady increases in patient demand, and a favorable payor mix, many ambulatory practice divisions are not reaching their goals for financial sustainability or growth. The Capstone team was tasked with evaluating the operations of seven practice divisions within CHINJ to identify operational barriers to financial and clinical growth. Over the course of six months, the team examined how these divisions could increase efficiency and productivity. The team collected a wide array of data onsite, including workflow documentation and staff interviews. The data were compared with best practice standards from literature and pediatric institutions nationwide. Conclusions from this comprehensive assessment were utilized to provide recommendations for operational improvement to the ambulatory practice. "