OPTIMAL CARE COORDINATION PROCESS FOR HEART FAILURE PATIENTS

NewYork-Presbyterian Hospital (NYP) is one of the leading healthcare institutions in the country. As there is ever-growing regulatory scrutiny on avoidable hospital readmissions and accompanying financial penalties, it is imperative that healthcare institutions focus on closely evaluating the strengths and weaknesses of their care coordination process. NYP engaged a Capstone team in evaluating the existing care coordination process for patients diagnosed with heart failure within the NYP/Lawrence Hospital Emergency Department. The team completed an in-depth analysis of the policies, processes, and available resources to provide recommendations for improving efficiency and best practices. In combination with an extensive literature review, the team produced a comparative analysis and recommendations to improve and modify the existing care coordination process at NYP/Lawrence Hospital.