ORGANIZATIONAL ASSESSMENT TO GUIDE STRATEGIC PLANNING EFFORT

Homeless Services United (HSU) is a coalition of nonprofit organizations serving homeless and at-risk adults and families in New York City. HSU provides advocacy, information sharing, and training to its approximately 50 member agencies to expand their capacity to deliver high-quality services. The Capstone team conducted a full organizational assessment and environmental analysis that HSU could use to inform its strategic planning effort on the heels of a recent leadership transition. The team interviewed HSU staff, member organizations, and peer coalitions; analyzed HSU's structure, governance, finances, and operations; and conducted industry best-practice research. The team's final report identified HSU's strengths and weaknesses as well as the opportunities and threats it faces and included targeted recommendations for the executive director and board to consider in their strategic planning process.