REDESIGNING THE ONBOARDING PROCESS FOR NEW PHYSICIANS

Mount Sinai Doctors Faculty Practice (MSDFP) is a multispecialty group of more than 2,000 physicians integrated within the Mount Sinai Health System. The current onboarding process can be unmanageable for administrators and confusing to doctors, and can lead to dissatisfaction and high turnover. MSDFP engaged a Capstone team to investigate and analyze the onboarding process for new physicians. The team analyzed current literature, constructed a process map from the physician’s perspective, and interviewed administrators from different hospital systems across the nation. The team produced a final report outlining best practices and recommendations to improve MSDFP’s onboarding processes for short-term and long-term success.