REVAMPING RECRUITMENT AND SIMPLIFYING HUMAN RESOURCES OPERATIONS

The South Asian Youth Action (SAYA) is a youth development organization that aims to “foster a strong sense of belonging in youth and provide them with tools to thrive academically, professionally, and personally.” SAYA has grown into a $3.9 million organization running programs out of nine Queens- and Brooklyn-based NYC public schools and its community center in Elmhurst, Queens. SAYA engaged a Capstone team in enhancing recruitment materials and processes to meet the organization's recruitment challenges and to simplify human resources operations. The Capstone team designed an action plan that includes a customized proposal of vetted software providers to meet SAYA's job application and employee compliance tracking needs, enhanced recruitment materials, and an actionable list of partnership opportunities to establish a job candidate pipeline. Through employee interviews, industry research, engagement of software providers, and pipeline opportunity exploration, the team provided SAYA with the tools necessary to attract qualified talent, enhance the organization's recognition through external partnerships, and methodically track applicant and employee information.