Telecommuting Study for UN Department of Management

Client: United Nations Office of Internal Oversight Services
Faculty: Dennis Smith
Team: Robertine Madeyewo Yaya, Florentina Williamson-Noble, Lauren Jenkins, Clement Despres
Year: 2009
The Capstone team was enlisted by the United Nations Department of Management to develop recommendations for improving the existing policy and practice of telecommuting within the Secretariat and its field offices world-wide. The team carried out an online internal survey of global Secretariat employees on their knowledge of and experience with telecommuting at the UN. The team visited the UN office in Vienna, noted within the UN system for its exceptional work/life balance policy and implementation strategies, to conduct in-person interviews about telecommuting best practices. The team also conducted an external benchmarking study to identify telecommuting best practices amongst UN sister agencies, NGOs, and private sector companies.