John Donnellan

John Donnellan
Adjunct Associate Professor of Public and Health Administration

John Donnellan has a long association with Wagner, having received his MPA from the school in 1984 and serving as an adjunct faculty member since 2006.

Professor Donnellan recently retired from a forty year career in Federal Service, thirty-seven of which were spent serving veterans in the Department of Veterans Affairs.  In 1991 he was appointed as Director of the Manhattan VA Medical Center, and in 1999 he successfully integrated the Brooklyn, St. Albans (Queens) and Manhattan VA facilities into the newly formed VA New York Harbor Health Care System, providing a continuum of medical care to veterans in Manhattan, Brooklyn, Queens, and Staten Island.

Throughout his VA career Professor Donnellan served the Department of Veterans Affairs as a member of numerous national work groups and committees on VA Healthcare Policy.  He also chaired the NY/NJ Veterans Healthcare Network Council for Geriatrics and Extended Care Services. In that capacity, he worked to improve home and community based services for veterans with chronic and palliative care needs. Additionally, he served the larger federal community in New York City as a member and Chairperson of the New York Federal Executive Board.  For his leadership as a federal executive he was awarded the President's Distinguished Senior Executive Rank Award (1999) and the President's Meritorious Senior Executive Rank Award (1996, 2002, 2008). 

Professor Donnellan is a Fellow in the American College of Healthcare Executives. He has long been a preceptor for graduate students completing administrative residencies/fellowships in health care administration.  In 1998 he was recognized by Veterans Health Administration with the "Outstanding Preceptor Award" for his contributions to administrative residents and fellows and to VA's Graduate Healthcare Administration Training Program.  In 2001 he was recognized for his contributions to VA Nursing with the "Secretary of Veterans Affairs Award for Advancement of Nursing Programs."

At Wagner, Professor Donnellan teaches the Health Policy and Management Capstone, Health Services Management and Ethics in Healthcare Management.

Semester Course
Spring 2014 HPAM-GP.4833.001 Health Care Management I: Control and Organizational Design

This is a 2-credit course intended for graduate students and is designed to study how to manage in and lead health care organizations (HCOs). Topics covered will include: the use of evidence-based management in health care, how health services are governed and organized, particularly in non-profit organizations, how performance control systems work in health care organizations, management of acute and chronic care delivery systems, and models of accountable health care systems.


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Spring 2014 HPAM-GP.4834.001 Health Care Management II: Adaptation and the Professional Manager

This is a 2-credit course intended for graduate students and is designed to study how to manage in and lead health care organizations (HCOs). Topics covered will include: strategic planning and marketing in HCOs, particularly in non-profit organizations, how HCOs assess and adapt to change, ethical issues in HCO's, and constraints/opportunities for managerial careers in HCOs.


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Spring 2014 CAP-GP.3891.001 Capstone: Advanced Projects for Healthcare Leaders II

Continuation of CAP-GP.3890.

As part of the core curriculum of the NYU Wagner Masters program, Capstone teams spend an academic year addressing challenges and identifying opportunities for a client organization or conducting research on a pressing social question. Wagner's Capstone program provides students with a centerpiece of their graduate experience whereby they are able to experience first-hand turning the theory of their studies into practice under the guidance of an experienced faculty member. Projects require students to get up-to-speed quickly on a specific content or issue area; enhance key process skills including project management and teamwork; and develop competency in gathering, analyzing, and reporting out on data. Capstone requires students to interweave their learning in all these areas, and to do so in real time, in an unpredictable, complex, real-world environment.


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Fall 2014 EXEC-GP.2811.001 Continuous Quality Improvement for Healthcare Leaders

Only open to Executive MPA students. 

This course is designed to explore the complex organizational mechanisms that need to be in place for the delivery of world-class service. While many organizations understand the importance of service, the ability to consistently deliver on this service often eludes them. This is especially true in healthcare organizations.  Customer service is the end product, the outcome of a well-oiled machine that has the infrastructure, the staff, and the will to deliver on that service. It requires exquisite synergy among key organizational components: human resources - leveraging recruitment, selection, training, empowerment, coaching, recognition staff for service delivery; organization and systems design - implementation of an organizational structure that facilitates service delivery using customer-focused processes and systems; and the deliberate creation of a service culture that permeates all segments of the organization regardless of role, rank, or function in the organization.

This course will cover a broad range of service delivery topics including: defining service excellence, aligning core organizational and human resource systems for service delivery, seeing service from the customer’s perspective, improving systems and service, service failure and recovery, and benchmarking best practices in world class service organizations.

In addition to providing you with an understanding of current issues in service excellence, a second objective of this course is to develop your skills in applying these concepts. To do this, business cases, classroom exercises and assignments will provide individuals and groups an opportunity to practice analyzing and solving actual service problems. It is my intention that you leave the course with an expanded toolkit that can be applied to your work contexts as well as being better informed about organizational dynamics that impact customer service.


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Fall 2013 HPAM-GP.4833.001 Health Care Management I: Control and Organizational Design

This is a 2-credit course intended for graduate students and is designed to study how to manage in and lead health care organizations (HCOs). Topics covered will include: the use of evidence-based management in health care, how health services are governed and organized, particularly in non-profit organizations, how performance control systems work in health care organizations, management of acute and chronic care delivery systems, and models of accountable health care systems.


Download Syllabus
Fall 2013 HPAM-GP.4834.001 Health Care Management II: Adaptation and the Professional Manager

This is a 2-credit course intended for graduate students and is designed to study how to manage in and lead health care organizations (HCOs). Topics covered will include: strategic planning and marketing in HCOs, particularly in non-profit organizations, how HCOs assess and adapt to change, ethical issues in HCO's, and constraints/opportunities for managerial careers in HCOs.


Download Syllabus
Fall 2013 CAP-GP.3890.001 Capstone: Advanced Projects for Healthcare Leaders I

Couples with CAP-GP.3891.

As part of the core curriculum of the NYU Wagner Masters program, Capstone teams spend an academic year addressing challenges and identifying opportunities for a client organization or conducting research on a pressing social question. Wagner's Capstone program provides students with a centerpiece of their graduate experience whereby they are able to experience first-hand turning the theory of their studies into practice under the guidance of an experienced faculty member. Projects require students to get up-to-speed quickly on a specific content or issue area; enhance key process skills including project management and teamwork; and develop competency in gathering, analyzing, and reporting out on data. Capstone requires students to interweave their learning in all these areas, and to do so in real time, in an unpredictable, complex, real-world environment.


Download Syllabus
Spring 2013 PADM-GP.4142.001 Tools for Managing Nonprofits: Compliance, Internal Controls and Ethics

This class will prepare the future nonprofit manager to lead a legally compliant and ethical organization. As regulators, public funders and private donors increasingly expect the organizations they support to operate with the highest standards, managers need to understand the risks and punishments for failing in this critical management function. This is especially true in the present climate where scandals in the public, nonprofit and for profit sectors have heightened awareness and expectations for transparent and competence management.

Using readings and case studies students will gain an understanding of the legal and regulatory environment of the nonprofit organization. They will learn how to design an agency corporate compliance program, write the policies and procedures of internalcontrols and the basics of risk management. Ethical behavior and creating an ethical corporate culture will be woven throughout the course content.


Download Syllabus
Fall 2012 HPAM-GP.4834.001 Health Care Management II: Adaptation and the Professional Manager

This is a 2-credit course intended for graduate students and is designed to study how to manage in and lead health care organizations (HCOs). Topics covered will include: strategic planning and marketing in HCOs, particularly in non-profit organizations, how HCOs assess and adapt to change, ethical issues in HCO's, and constraints/opportunities for managerial careers in HCOs.


Download Syllabus
Fall 2012 CAP-GP.3870.001
Fall 2012 HPAM-GP.4833.001 Health Care Management I: Control and Organizational Design

This is a 2-credit course intended for graduate students and is designed to study how to manage in and lead health care organizations (HCOs). Topics covered will include: the use of evidence-based management in health care, how health services are governed and organized, particularly in non-profit organizations, how performance control systems work in health care organizations, management of acute and chronic care delivery systems, and models of accountable health care systems.


Download Syllabus
Summer 2012 HPAM-GP.4852.001 Ethical Issues in Healthcare Management

This course will explore the role of ethics in management leadership and organization success in today’s health care environment. Learning objectives include:

- Foster critical awareness of the student’s values and the underlying ethical issues
- Identify and enhance knowledge and skills to respond to specific ethics encountered in today’s environment
- Promote competence in moral reasoning and skill in applying basic ethics concepts, including identifying, analyzing, and resolving ethics conflicts
- Explore various ethical issues in health care management
- Describe ethics resources and tools

The course will focus on both recognizing and responding to contemporary ethical topics in health care management.

Class sessions will explore the application of moral
reasoning, based on various ethical theories to health care concerns encountered by healthcare administrators, policy makers and clinicians. The course will demonstrate the practical application of philosophy and specifically, moral reasoning to ethical conflicts in health care organizations. Emphasis will be on critical thinking, real-world
application, and decision-making in a professional environment.

Students should come to class prepared to participate in the discussion of major topics outlined for each course session. Each session will consist of faculty and student presentations, group discussion, and case studies. The course is of interest to all students, especially those pursuing careers in health care.


Download Syllabus
Spring 2012 PADM-GP.4152.001 Ethical Issues in Public Service

Professionals working in Public Service are charged with serving the interests and protecting the rights of the
community. The issues confronting public service professionals are frequently complex, involving conflicting
values and strongly held preferences, incomplete and possibly unreliable information, and consequences that
no one can foresee. Effectively serving the common good, then, requires that public officials exercise sound
moral judgment in performing their duties – that their actions be defensible ethically as well as legally.
This highly interactive, inter-professional course is designed to give students an overview of ethical challenges
in public service, including recognizing and responding to contemporary conflicts in the public service
environment. The course is designed to enhance students’ ability to think ethically about the means and ends
of public service. Students will become familiar with the application of ethics principles to today’s ethics
challenges. Through the discussion of case studies, students will build practical ethical reasoning skills and
strategies for dealing with frequently encountered issues, as well as approaches for anticipating and
decreasing the presence of ethics conflicts. We will examine normative concepts and principles that typically
enter into moral reasoning and use these tools in analyzing actual cases.


Download Syllabus
Spring 2012 PADM-GP.4142.001 Tools for Managing Nonprofits: Compliance, Internal Controls and Ethics

This class will prepare the future nonprofit manager to lead a legally compliant and ethical organization. As regulators, public funders and private donors increasingly expect the organizations they support to operate with the highest standards, managers need to understand the risks and punishments for failing in this critical management function. This is especially true in the present climate where scandals in the public, nonprofit and for profit sectors have heightened awareness and expectations for transparent and competence management.

Using readings and case studies students will gain an understanding of the legal and regulatory environment of the nonprofit organization. They will learn how to design an agency corporate compliance program, write the policies and procedures of internalcontrols and the basics of risk management. Ethical behavior and creating an ethical corporate culture will be woven throughout the course content.


Download Syllabus
Fall 2011 HPAM-GP.4835.001 Principles of Human Resources Management for Health Care Organizations

This 2-credit course is designed to study the essential role of human resources management within health care organizations. It is required for health management students and recommended for health policy and finance students. In order to meet the challenges of the marketplace, organizations will need to improve the quality of the services they provide; streamline their clinical delivery and support systems, and transform their human resources management accordingly. The degree to which organizations manage the people issues will, to a great extent, determine the success of our health care institutions. This course serves as a comprehensive foundation for all aspects of human resources planning, development, and administration and is vital to both the human resources professional and the line manager. Through the text readings, journal articles, case analyses, and student presentations, we will explore key issues and concerns in the human resources field.


Download Syllabus
Fall 2011 CAP-GP.3870.001
Summer 2011 HPAM-GP.4852.001 Ethical Issues in Healthcare Management

This course will explore the role of ethics in management leadership and organization success in today’s health care environment. Learning objectives include:

- Foster critical awareness of the student’s values and the underlying ethical issues
- Identify and enhance knowledge and skills to respond to specific ethics encountered in today’s environment
- Promote competence in moral reasoning and skill in applying basic ethics concepts, including identifying, analyzing, and resolving ethics conflicts
- Explore various ethical issues in health care management
- Describe ethics resources and tools

The course will focus on both recognizing and responding to contemporary ethical topics in health care management.

Class sessions will explore the application of moral
reasoning, based on various ethical theories to health care concerns encountered by healthcare administrators, policy makers and clinicians. The course will demonstrate the practical application of philosophy and specifically, moral reasoning to ethical conflicts in health care organizations. Emphasis will be on critical thinking, real-world
application, and decision-making in a professional environment.

Students should come to class prepared to participate in the discussion of major topics outlined for each course session. Each session will consist of faculty and student presentations, group discussion, and case studies. The course is of interest to all students, especially those pursuing careers in health care.


Download Syllabus
Spring 2011 HPAM-GP.4852.001 Ethical Issues in Healthcare Management

This course will explore the role of ethics in management leadership and organization success in today’s health care environment. Learning objectives include:

- Foster critical awareness of the student’s values and the underlying ethical issues
- Identify and enhance knowledge and skills to respond to specific ethics encountered in today’s environment
- Promote competence in moral reasoning and skill in applying basic ethics concepts, including identifying, analyzing, and resolving ethics conflicts
- Explore various ethical issues in health care management
- Describe ethics resources and tools

The course will focus on both recognizing and responding to contemporary ethical topics in health care management.

Class sessions will explore the application of moral
reasoning, based on various ethical theories to health care concerns encountered by healthcare administrators, policy makers and clinicians. The course will demonstrate the practical application of philosophy and specifically, moral reasoning to ethical conflicts in health care organizations. Emphasis will be on critical thinking, real-world
application, and decision-making in a professional environment.

Students should come to class prepared to participate in the discussion of major topics outlined for each course session. Each session will consist of faculty and student presentations, group discussion, and case studies. The course is of interest to all students, especially those pursuing careers in health care.


Download Syllabus
Spring 2011 PADM-GP.4142.001 Tools for Managing Nonprofits: Compliance, Internal Controls and Ethics

This class will prepare the future nonprofit manager to lead a legally compliant and ethical organization. As regulators, public funders and private donors increasingly expect the organizations they support to operate with the highest standards, managers need to understand the risks and punishments for failing in this critical management function. This is especially true in the present climate where scandals in the public, nonprofit and for profit sectors have heightened awareness and expectations for transparent and competence management.

Using readings and case studies students will gain an understanding of the legal and regulatory environment of the nonprofit organization. They will learn how to design an agency corporate compliance program, write the policies and procedures of internalcontrols and the basics of risk management. Ethical behavior and creating an ethical corporate culture will be woven throughout the course content.


Download Syllabus
Spring 2011 HPAM-GP.4835.001 Principles of Human Resources Management for Health Care Organizations

This 2-credit course is designed to study the essential role of human resources management within health care organizations. It is required for health management students and recommended for health policy and finance students. In order to meet the challenges of the marketplace, organizations will need to improve the quality of the services they provide; streamline their clinical delivery and support systems, and transform their human resources management accordingly. The degree to which organizations manage the people issues will, to a great extent, determine the success of our health care institutions. This course serves as a comprehensive foundation for all aspects of human resources planning, development, and administration and is vital to both the human resources professional and the line manager. Through the text readings, journal articles, case analyses, and student presentations, we will explore key issues and concerns in the human resources field.


Download Syllabus
Fall 2010 HPAM-GP.1833.002 Health Services Management
Required for M.P.A. (health) students.

This course is intended for graduate students and is about learning how to manage in health care organizations (HCOs).

At the end of this course, students will understand:
• Use of evidence-based management in health care.
• How health services are governed and organized, particularly in non-profit organizations.
• How health care organizations assess and adapt to change.
• How performance control systems work in HCOs.
• Constraints/opportunities in shaping organizational performance and managerial careers.

Students will also learn to work better with others on team projects, and improve their critical thinking and written and oral communication skills.
Download Syllabus
Fall 2010 CAP-GP.3870.001
Summer 2010 HPAM-GP.4852.001 Ethical Issues in Healthcare Management

This course will explore the role of ethics in management leadership and organization success in today’s health care environment. Learning objectives include:

- Foster critical awareness of the student’s values and the underlying ethical issues
- Identify and enhance knowledge and skills to respond to specific ethics encountered in today’s environment
- Promote competence in moral reasoning and skill in applying basic ethics concepts, including identifying, analyzing, and resolving ethics conflicts
- Explore various ethical issues in health care management
- Describe ethics resources and tools

The course will focus on both recognizing and responding to contemporary ethical topics in health care management.

Class sessions will explore the application of moral
reasoning, based on various ethical theories to health care concerns encountered by healthcare administrators, policy makers and clinicians. The course will demonstrate the practical application of philosophy and specifically, moral reasoning to ethical conflicts in health care organizations. Emphasis will be on critical thinking, real-world
application, and decision-making in a professional environment.

Students should come to class prepared to participate in the discussion of major topics outlined for each course session. Each session will consist of faculty and student presentations, group discussion, and case studies. The course is of interest to all students, especially those pursuing careers in health care.


Download Syllabus
Spring 2010 HPAM-GP.1833.002 Health Services Management
Required for M.P.A. (health) students.

This course is intended for graduate students and is about learning how to manage in health care organizations (HCOs).

At the end of this course, students will understand:
• Use of evidence-based management in health care.
• How health services are governed and organized, particularly in non-profit organizations.
• How health care organizations assess and adapt to change.
• How performance control systems work in HCOs.
• Constraints/opportunities in shaping organizational performance and managerial careers.

Students will also learn to work better with others on team projects, and improve their critical thinking and written and oral communication skills.
Download Syllabus
Spring 2010 CAP-GP.3871.001
Fall 2009 HPAM-GP.1833.002 Health Services Management
Required for M.P.A. (health) students.

This course is intended for graduate students and is about learning how to manage in health care organizations (HCOs).

At the end of this course, students will understand:
• Use of evidence-based management in health care.
• How health services are governed and organized, particularly in non-profit organizations.
• How health care organizations assess and adapt to change.
• How performance control systems work in HCOs.
• Constraints/opportunities in shaping organizational performance and managerial careers.

Students will also learn to work better with others on team projects, and improve their critical thinking and written and oral communication skills.
Download Syllabus
Fall 2009 CAP-GP.3870.001
Summer 2009 HPAM-GP.4852.001 Ethical Issues in Healthcare Management

This course will explore the role of ethics in management leadership and organization success in today’s health care environment. Learning objectives include:

- Foster critical awareness of the student’s values and the underlying ethical issues
- Identify and enhance knowledge and skills to respond to specific ethics encountered in today’s environment
- Promote competence in moral reasoning and skill in applying basic ethics concepts, including identifying, analyzing, and resolving ethics conflicts
- Explore various ethical issues in health care management
- Describe ethics resources and tools

The course will focus on both recognizing and responding to contemporary ethical topics in health care management.

Class sessions will explore the application of moral
reasoning, based on various ethical theories to health care concerns encountered by healthcare administrators, policy makers and clinicians. The course will demonstrate the practical application of philosophy and specifically, moral reasoning to ethical conflicts in health care organizations. Emphasis will be on critical thinking, real-world
application, and decision-making in a professional environment.

Students should come to class prepared to participate in the discussion of major topics outlined for each course session. Each session will consist of faculty and student presentations, group discussion, and case studies. The course is of interest to all students, especially those pursuing careers in health care.


Download Syllabus
Summer 2009 HPAM-GP.4852.001 Ethical Issues in Healthcare Management

This course will explore the role of ethics in management leadership and organization success in today’s health care environment. Learning objectives include:

- Foster critical awareness of the student’s values and the underlying ethical issues
- Identify and enhance knowledge and skills to respond to specific ethics encountered in today’s environment
- Promote competence in moral reasoning and skill in applying basic ethics concepts, including identifying, analyzing, and resolving ethics conflicts
- Explore various ethical issues in health care management
- Describe ethics resources and tools

The course will focus on both recognizing and responding to contemporary ethical topics in health care management.

Class sessions will explore the application of moral
reasoning, based on various ethical theories to health care concerns encountered by healthcare administrators, policy makers and clinicians. The course will demonstrate the practical application of philosophy and specifically, moral reasoning to ethical conflicts in health care organizations. Emphasis will be on critical thinking, real-world
application, and decision-making in a professional environment.

Students should come to class prepared to participate in the discussion of major topics outlined for each course session. Each session will consist of faculty and student presentations, group discussion, and case studies. The course is of interest to all students, especially those pursuing careers in health care.


Download Syllabus
Spring 2009 CAP-GP.3871.001
Fall 2008 CAP-GP.3870.001
Date Publication/Paper
2013

John Donnellan 2013. A moral compass for management decision making: a healthcare CEO's reflections Frontiers of Health Services Management. 2013; 30(1): 14-26.
Abstract

Ethical behavior is good for business in any organization. In healthcare, it results in better patient care, a more committed and satisfied staff, more efficient care delivery, and increased market share. But it requires leaders who have a broad view of the role that ethics programs--and an effective, sustained ethical culture--play. Ethical organizations have integrated and shared ethical values and practices, an effective ethics infrastructure, ongoing ethics education for staff at every level, ethical and morally courageous leaders, and a culture that is consistent with the organization's values. The mission, vision, and values statements of these organizations have been successfully translated into a set of shared values--a moral compass that guides behavior and decision making.

2009

Nelson, W.A. & Donnellan J. 2009. An executive-driven ethical culture Healthcare Executive. 2009; 24(6): 44-46.
View/Download Article | Download publication

1997

Kovner, A.R. et al. 1997. Health Services Management: A Book of Cases, 5th edition. Health Administration Press, Chicago.