Carolyn Hou is an Adjunct Assistant Professor of Public Service at NYU’s Robert F. Wagner Graduate School of Public Service. As an applied anthropologist, she uses ethnographic research and design thinking methodologies to think creatively and strategically about how to humanize and solve complex problems.
She is also the founder of Arlo Labs, a research and strategy consultancy focused on product and service innovation for healthcare and tech companies. Applying methods and theories from cultural anthropology, social psychology, and design thinking, Carolyn helps companies better understand and innovate for their users. Her work has led to multiple award-winning designs on the market.
Carolyn received her Master’s degree in Anthropology from the University of Oxford, where she also served as President of Oxford Women in Business, and her Bachelor’s degree in Anthropology from Smith College.