Hewett Chiu is an Adjunct Assistant Professor of Health Administration at New York University’s Robert F. Wagner Graduate School of Public Service. He is also Executive Director, MHSC at the New York City Department of Health & Mental Hygiene where he oversees the city’s $48M public mental health and primary care clinical integration initiative with a staff of 350 across all five boroughs – the largest operation of its kind in the United States. As President of the Academy of Medical & Public Health Services, he championed a community-based approach to integrate clinical care with wraparound social services in addressing social determinants of health for high risk and vulnerable populations. He was previously Executive Director of the federally-recognized Medical Reserve Corps Unit #2178, Office of the U.S. Surgeon General.
Hewett is a prior Emergency Medical Services provider, served as a NYS EMS Examiner, and is an Emergency Cardiovascular Care faculty member for the American Heart Association. He received his undergraduate degree in Neuroscience and his graduate degree in Public Administration with a specialization in Health Law & Finance from New York University. He is a Fellow of the Academy for Healthcare Management, a Member of the American College of Healthcare Executives, and a Member of the American Health Lawyers Association in its Business Law & Governance Practice Group. In 2015, Hewett was named a Margaret E. Mahoney Fellow of the New York Academy of Medicine. Hewett is a Board Trustee of the New York Dollars for Scholars.
For his work on improving public health and education, Hewett was awarded The President's Volunteer Service Award - Gold by President George W. Bush in 2008, given the New York Guard Coin for Outstanding Performance by the Command Sergeant Major in 2010, named keynote speaker in Congress on healthcare reform in 2009 and on chronic disease prevention in 2011, awarded Special Congressional Recognition by the United States Congress in 2014, profiled as one of the 10 Influential Asian Americans in the United States by Wells Fargo and World Journal in 2015, received both the Citation for Exemplary Healthcare Leadership from the New York City Council and the Citation for Outstanding Community Health Efforts from the New York State Assembly in 2016, and had a video feature produced about his work by APIA Scholars which premiered in 2018 at the Ronald Reagan Federal Building in Washington, D.C., among other honors.
This course aims to improve your ability to effectively manage and lead health service organizations. We examine a range of key challenges that managers must address to optimize organizational performance, including questions of mission, vision, and strategy ("What areas or activities should we be working in?") and questions of organizational design and operations ("How can we perform effectively in this area?").
To deal effectively with these challenges, you will develop knowledge and skills in: setting and aligning goals with the organization’s mission; handling complex trade-offs between demand for services and resource constraints; defining measures of success; improving work processes; motivating diverse stakeholders; dealing with ethical dilemmas; leading organizational change; and managing in environments in transition. In short, the course emphasizes the multiple, related requirements of the leader/manager's job: analysis, problem-solving, and action.