Ray Kramer

Adjunct Professor of Public Service

Not Pictured

Raymond E. Kramer is an Adjunct Professor of Public Service as well as an administrative law judge at the New York City Office of Administrative Trials and Hearings (OATH), where he serves as the Director of the Administrative Judicial Institute and the Executive Director of the New York City Center for Creative Conflict Resolution.  He is an experienced mediator and an adjunct clinical professor of law at New York University Law School, where he co-teaches the Mediation and Advanced Mediation: Dispute System Design Clinics.  He is also an adjunct professor at New York University’s School of Professional Studies, where he teaches Dispute Resolution and Conflict Management in the Master’s Degree program in the school’s Human Resources Management and Development Division. 

Judge Kramer is a member of the City Bar Association, the National Association of Administrative Law Judiciary (NAALJ), and an Executive Board member of the New York State Administrative Law Judges Association (NYSALJA).  He is a graduate of the University of Virginia and Harvard Law School. 

 

The public/non-profit administrator, whether primarily concerned with management, policy or finance, is called upon to manage or becomes involved in a wide variety of conflicts. Conflict is ubiquitous - within and between organizations and agencies, between levels of government, between interest groups and government, between interest groups, between citizens and agencies, etc. The increasing complexity and interrelatedness of the issues that the public sector is called upon to address, and the increasing sophistication and engagement of groups representing both public and private interests, compounds the challenge. In this environment, it is essential for public and non-profit administrators to know how to manage conflict effectively.

Effective conflict management involves analyzing a conflict, understanding the dynamics between the parties, and determining the appropriate method of conflict resolution. In the absence of confidence and skill in conflict management, most public officials resort, often counterproductively, to the use of power, manipulation, and control. Possessing confidence and skill, one can exercise other options.

Through readings, discussions, and simulations you will develop an understanding of conflict dynamics and the art and science of negotiation and will be introduced to the role that can be played by conflict resolution techniques such as mediation. The course will emphasize the theoretical as well as the practical, the reflective as well as the applied. I encourage you to keep a journal, as you should learn a lot about yourself regarding your relationship to conflict and negotiation and the ways you typically deal with them; you will be asked to report on that learning during the course.

Download Syllabus

The public/non-profit administrator, whether primarily concerned with management, policy or finance, is called upon to manage or becomes involved in a wide variety of conflicts. Conflict is ubiquitous - within and between organizations and agencies, between levels of government, between interest groups and government, between interest groups, between citizens and agencies, etc. The increasing complexity and interrelatedness of the issues that the public sector is called upon to address, and the increasing sophistication and engagement of groups representing both public and private interests, compounds the challenge. In this environment, it is essential for public and non-profit administrators to know how to manage conflict effectively.

Effective conflict management involves analyzing a conflict, understanding the dynamics between the parties, and determining the appropriate method of conflict resolution. In the absence of confidence and skill in conflict management, most public officials resort, often counterproductively, to the use of power, manipulation, and control. Possessing confidence and skill, one can exercise other options.

Through readings, discussions, and simulations you will develop an understanding of conflict dynamics and the art and science of negotiation and will be introduced to the role that can be played by conflict resolution techniques such as mediation. The course will emphasize the theoretical as well as the practical, the reflective as well as the applied. I encourage you to keep a journal, as you should learn a lot about yourself regarding your relationship to conflict and negotiation and the ways you typically deal with them; you will be asked to report on that learning during the course.

Download Syllabus