Assessment of Academic Support Program and Development of Program Manuals

Founded in 2000, College and Community Fellowship (CCF) is a nonprofit organization dedicated to eliminating individual and structural barriers to higher education, economic security, long-term stability, and civic participation for women who have criminal convictions (including those currently and formerly incarcerated) and their families. In the last two years, CCF has been in the midst of refining its Academic Program to make improvements in the organization’s delivery of programs and services. At a critical juncture, CCF enlisted a Capstone team to assess the operation of its Academic Program structure and document its methods of service delivery. The Capstone team developed a Staff and Student Manual to record CCF’s redesigned academic programs and services and to guide new and current staff through the program. The team also produced an Assessment Report, detailing the team’s analysis of the program and focusing on suggestions for improvement in recruitment, communication, and data sharing. The refined program model, in its documented format, will be used by CCF to better inform and inspire donors, funders, and the CCF Board.