Commercial Fleet Programs
The New York City Department of Finance (DOF) is the primary revenue collection agency for City government. DOF currently offers four programs designed to facilitate summons closure for owners of commercial fleets. The programs range from simple notification programs to substantial discounts in return for the commercial entity waiving its rights to contest a summons. The DOF engaged the Capstone team to conduct a comprehensive evaluation of its programs and determine whether they are still appropriate solutions to the presentday challenges and needs of commercial ticketing in NYC. The team conducted interviews with different stakeholders, researched best practices in other municipalities, and conducted quantitative data analysis to produce a report for the DOF. The report contains feasible policy and procedural recommendations that will help DOF improve and reenvision these programs with respect to the agency's policy objectives.