CREATING A SUSTAINABLE INVENTORY MANAGEMENT SYSTEM

The Alliance for Positive Change (Alliance) helps New Yorkers make promising transitions toward improved health, housing, recovery, and self-sufficiency. Alliance offers a diverse range of individualized professional services. The organization enlisted a Capstone team to help identify inefficiencies with supply ordering, inventory management (specifically the MetroCard process), and systematizing operations at the Comprehensive AIDS Services Alliance Washington Heights site. The MetroCard process provides clients with a round-trip pass for attending appointments, meeting directly observed therapy requirements, and accessing other services. However, tracking and distribution were not centralized, resulting in clients receiving multiple cards and the travel assistance program being consistently over budget. Utilizing information from interviews with key staff members, the Capstone team designed and implemented an efficient tracking system, leveraging technology to transform the process from paper to digital. The final report contains recommendations to effectively implement this new workflow across all agency sites in the future.