Developing and Measuring Key Indicators for HR Management

Médecins du Monde (MdM) in Brussels, Belgium, provides emergency and long-term medical services to some of the most vulnerable populations in the world. Its staff consists of volunteers and full-time workers. In need of an integrated tool to ensure faster and more precise management of the organization—especially its human resources (HR) department—the MdM executive team and board engaged a Capstone team to create a tool that will build on MdM’s organizational risk matrix and enhance its internal monitoring, evaluation, and learning processes. The team completed a literature review and conducted a field assessment with interviews from HR, operations, medical services departments, and key board members. The team synthesized its findings in a final report, categorizing MdM’s current challenges in HR and recommending a data visualization tool that the organization can use to monitor progress towards MdM’s Strategic Plan 2020.