Developing and Measuring Key Indicators for HR Management

Médecins Du Monde Belgium (Doctors of the World Belgium)
Kathleen Apltauer
Lilian Aluri, Lenny Portorreal, Mehek Yousafzai, Tianyu Zhang

Médecins du Monde (MdM) in Brussels, Belgium, provides emergency and long-term medical services to some of the most vulnerable populations in the world. Its staff consists of volunteers and full-time workers. In need of an integrated tool to ensure faster and more precise management of the organization—especially its human resources (HR) department—the MdM executive team and board engaged a Capstone team to create a tool that will build on MdM’s organizational risk matrix and enhance its internal monitoring, evaluation, and learning processes. The team completed a literature review and conducted a field assessment with interviews from HR, operations, medical services departments, and key board members. The team synthesized its findings in a final report, categorizing MdM’s current challenges in HR and recommending a data visualization tool that the organization can use to monitor progress towards MdM’s Strategic Plan 2020.

Capstone Year