Developing a Human Resources Tool

LatinoJustice PRLDEF (LJP) is a national civil rights organization, founded in 1972, that focuses on defending the civil and human rights of Latino communities. The organization was seeking a formal method to objectively capture the experiences and viewpoints of its employees. The Capstone team was tasked with capturing this information to enable management to make informed decisions through the continuous feedback of its employees, thereby aiding in expansion efforts and the implementation of the organization’s strategic plan. First, the team developed a Human Resources tool to gather employee information, which focused on internal communications, policies and procedures, mission alignment and impact, and employee self-assessment. Development of the tool was guided by insights from staff interviews, a SWOT and STEEP analysis, and an in-depth literature review related to organizational culture, communication, and human resource practices. Following the development phase, the team made recommendations on tool implementation and best practices.